Resident Services & Housing Support Specialist

Mystic Valley Elder Services; Malden (MA); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

4-day work week

Hybrid work schedule

Medical, Dental, Vision

403b Retirement Plan

3 weeks vacation

3 weeks sick leave

13 paid holidays

30 personal hours

Tuition reimbursement

Employee referral bonuses up to $2000

Job summary

The Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations, determining program eligibility and providing a consumer-centered approach to assessment, service acquisition, reassessment and monitoring of services for residents in a senior housing complex and nearby community.

This is a Local Union 509, full-time, non-exempt position with a 4-day work week and hybrid schedule (in-person & remote, 1–2 days in office) after training.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology or related field plus at least two years of experience in counseling, casework or case management.
• Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partners.
• Ability to maintain confidentiality while working with sensitive information or in sensitive situations.

Responsibilities

• Assess consumer history, current status, living situation, support system, and caregiver history to identify unmet needs affecting independent living.
• Collaborate with Housing personnel and Supportive Housing Team Managers to ensure access to community services and public benefits.
• Provide information, referrals, service coordination, activity planning, and follow-up to all building residents.
• Collaborate with contracted provider agencies to coordinate and assign service staff to residents.
• Case manages and supports residents and community members based on individual needs and the organization's mission and goals.
• Provide crisis care management, prevention, and intervention.

Skills

Excellent interpersonal skills

Ability to maintain confidentiality

Resourceful team player

Willingness to take on new tasks

MS Office

Adobe Pro

Zoom

Education

Bachelor's degree in Social Work, Psychology, Counseling, Gerontology or related field

Tools

MS Office

Adobe Pro

Zoom

Job description

The Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations, determining program eligibility and providing a consumer-centered approach to assessment, service acquisition, reassessment and monitoring of services for residents in a senior housing complex and nearby community.

This is a Local Union 509, full-time, non-exempt position with a 4-day work week and hybrid schedule (in-person & remote, 1–2 days in office) after training.