Resident Service Coordinator -York Towne House

Franklin Group

York (York County)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

Franklin Group is seeking a Resident Service Coordinator in York County. The RSC serves as a service manager to residents, linking them to community services and providing informal counseling. Responsibilities include case management, advocacy, and conducting assessments of resident wellness. Ideal candidates will have a background in social services or relevant experience, strong organizational skills, and the ability to interact effectively with diverse populations.

The position aims to empower residents to remain independent and engaged in community resources.

Qualifications

Two to three years of experience in social service delivery.
Demonstrated working knowledge of supportive services and aging process.
Ability to work effectively with diverse populations.

Responsibilities

Provide general assistance related to supportive, social services.
Facilitate educational and preventative health programs.
Conduct comprehensive assessments of resident wellness.

Skills

Social service delivery experience

Ability to advocate

Organizational skills

Microsoft Office Suite proficiency

Education

Bachelor’s degree or appropriate work experience

Tools

Computer

Telephone

Job description

Overview

JOB TITLE: Resident Service Coordinator
REPORTS TO: Community Manager
FLSA STATUS: Non-Exempt
POSITION SUMMARY: The Resident Services Coordinator (RSC) is a service manager to residents. They may provide links to outside community agencies and negotiate affordable services, as needed. The RSC educates residents on available services, develops contacts with providers and agencies for resident referrals and monitors the quality and quantity of delivered services. They also provide informal counseling, information, and referrals, plan educational programs and coordinate volunteer opportunities. The Resident Service Coordinator works in conjunction with the Community Manager(s) and other management staff to empower residents to positively age in place and remain as independent and self-reliant as possible.

Essential duties and responsibilities

Case Management: Provides general assistance related to supportive, social services and activities designed to promote safe independent living.
Refers residents to services providers who can meet their needs, assist residents with accessing community-based services, monitor the receipt and follow-through of services, including encouraging and motivating residents to engage with providers and participate in their own services management.
Develops and maintains up-to-date resource and service provider directory for easy referrals.
Reports all suspected abuse situations to the appropriate agency.

Engagement & Outreach: Facilitates, proactively develops and arranges educational and preventative health programs, screenings and events.
Facilitates the formation of a Resident Association, as needed.
Cultivates relationships with the Area Agency on Aging, senior centers, and other community-based resource providers.
Networks with professional organizations and advocacy groups to learn and share trends and best practices.
Assists the residents in building informal support networks with other residents, family and friends.

Advocacy: Act as a liaison with management or community agencies and often advocate on resident\'s behalf in groups, one to one, formally or informally.
Helps residents with individual forms such as utility, phone, medical services; may fill out forms that they cannot fill out themselves; arrange utilities, phone, medical, and other payment schedules.
Addresses questions related to Social Security earnings; connect with hospice and bereavement counseling or supportive services; and solve other "+"bureaucratic" problems.
Assist residents with obtaining assistive technology and mobility devices.

Assessment & Administrative: Conduct comprehensive, non-clinical assessments of resident wellness and social needs.
Document resident interactions, maintain individual resident files, and prepare reports regarding service provision and update service plan in accordance with governing bodies and population needs.
Interpret and analyze assessment data to develop service plans.
Does not perform duties or functions that are assigned to management or are associated with management responsibilities.

Additionally, the role is not recreation or activity director, however educational programming that empowers and enhances resident independence is appropriate.

Skills/Qualifications

Bachelor’s degree is preferred but not required, or appropriate work experience
Two to three years of experience in social service delivery
Demonstrated working knowledge of supportive services and the aging process
Ability to advocate, organize, problem-solve and innovate
Must enjoy resident interactions and have the ability to prioritize multiple demands and meet deadlines required.
Ability to work effectively with diverse populations of residents and team members including age, economic status, interests and cultural background.
Proficiency with Microsoft Office Suite preferred.

Position Requirements