Front Desk & Resident Experience Specialist

Paycom; Milwaukee (WI); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Saint John’s Communities is seeking a Resident Service Specialist to operate lobby desks, greet residents and visitors, manage calls, and coordinate appointments. The role emphasizes high quality customer service, safety monitoring, and accurate record-keeping in a community setting.

The position requires a high school diploma or GED, 1+ year of customer service and multi-line phone experience, and proficient Microsoft Office skills.

Qualifications

• Must be a high school graduate or GED; college coursework or degree preferred.
• At least 1 year of experience in customer services and/or with multi-line telephone systems.
• Experience with Microsoft Office - Word, Excel, Publisher, and Outlook.
• Must be able to read, write, and speak fluent English.
• Must demonstrate dependability, excellent communication, and problem-solving skills; be honest and have a warm, cheerful, caring manner.
• Must be regularly at work, on time, as scheduled.
• Must be professional in actions, neat attire appropriate to the position, and provide excellent customer service to older adults.
• Must adapt to changing organizational needs and work flexible hours including evenings, weekends, holidays.
• Must demonstrate the ability to follow established procedures, multi-task, and work independently without close supervision.

Responsibilities

• Answer phones, determine nature of calls, and transfer or take accurate messages.
• Greet residents, families, visitors, and staff with information and directions.
• Monitor facility admittance and announce visitors to residents/staff.
• Assist in scheduling and coordinating community programs and appointments.
• Provide clerical support and help with mail, deliveries, and basic office tasks.
• Assist in training new team members and act as back-up for evenings and weekends as needed.
• Maintain a clean, organized desk and respect resident rights and confidentiality.

Skills

Customer service

Multi-line phones

Communication skills

Problem solving

Dependability

Punctuality

Professional demeanor

Team collaboration

Education

High school graduate or GED

College coursework or degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Outlook

Job description

Saint John’s Communities is seeking a Resident Service Specialist to operate lobby desks, greet residents and visitors, manage calls, and coordinate appointments. The role emphasizes high quality customer service, safety monitoring, and accurate record-keeping in a community setting.

The position requires a high school diploma or GED, 1+ year of customer service and multi-line phone experience, and proficient Microsoft Office skills.