Resident Services & Front Desk Coordinator

Mac Properties; Kansas City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(K)

Educational Reimbursement

Professional development opportunities

Job summary

Mac Properties in Kansas City is seeking a Front Desk Coordinator to greet residents and visitors, answer phones, and manage mail and administrative tasks for Resident Services and Leasing teams.

The role requires strong customer service, organization, and multitasking abilities, with experience in property management software such as Yardi Voyager and EliseAI preferred. A high school diploma is required.

Qualifications

• High school degree required; Associate's Degree or equivalent experience preferred.
• Proficient in Word, Excel, Outlook and Internet navigation.
• Yardi Voyager and EliseAI experience preferred.
• Exceptional customer service and follow-through; strong communication skills required.
• Outgoing personality - enjoys interaction with customers.
• Self-motivated and able to work with limited supervision; excellent organization skills.
• Ability to set priorities and handle multiple tasks.

Responsibilities

• Warmly greet residents and register guests; conduct courtesy calls to residents (e.g packages, deliveries).
• Announce all visitors/deliveries to employees when applicable.
• Follow emergency key procedures for Key Track, key box locations, etc.
• Answer incoming calls using MAC telephone greeting standards.
• Accept and distribute packages and mail; distribute faxes.
• Assist with move-in/out procedures and assemble move-in packages.

Skills

Customer service

Communication

Multitasking

Organization

Education

High school diploma

Tools

Microsoft Office

Yardi Voyager

EliseAI

Job description

Mac Properties in Kansas City is seeking a Front Desk Coordinator to greet residents and visitors, answer phones, and manage mail and administrative tasks for Resident Services and Leasing teams.

The role requires strong customer service, organization, and multitasking abilities, with experience in property management software such as Yardi Voyager and EliseAI preferred. A high school diploma is required.