Resident Services Director — Lead Senior Living Programs

Vitalia Active Adult Community at Rockside; Seven Hills (OH); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision insurance

Disability insurance

Paid time off

Tuition reimbursement

Employee referral program

Daily pay option

Direct deposit

Promotion from within

Complimentary meals per shift

Weekly employee recognition

Life insurance

Employee assistance program

Job summary

Arrow Senior Living in Seven Hills, OH, is hiring a Resident Services Director to lead a vibrant activities program and cultivate a welcoming, resident-centered environment. You’ll shape events, oversee engagement, and ensure top-tier service for residents across independent living, assisted living, and memory care.

You will manage a team, partner with care staff, and promote a culture of compassion, professionalism, and excellence in daily interactions with residents and families.

Qualifications

• Must be at least eighteen (18) years old.
• At least one year of experience in conducting group activities and evaluating resident needs, supervising staff, and training volunteers.
• Knowledge of care and supervision requirements for residents.
• Able to read, write, and understand English at 12th grade level or higher.
• Clear verbal and written communication skills.
• Ability to follow written and verbal directions and apply practical problem-solving skills.
• Positive, energetic attitude; professional appearance and conduct.
• Ability to frequently lift/move items up to 50 pounds.
• Must be criminally cleared.
• Health screening by a physician within six months prior to or seven days after employment; TB test required before start.

Responsibilities

• Be the Culture Creator: set the tone for community events and resident engagement.
• Be a Host with the Most: develop, run, and maintain a quality activities program for seniors.
• Be the Heart of the Community: lead Resident Services, know residents, and ensure daily engagement and satisfaction with compassionate service.

Skills

Group activities

Care supervision knowledge

English literacy

Communication skills

Physical ability

Criminal clearance

Health screening TB

Job description

Arrow Senior Living in Seven Hills, OH, is hiring a Resident Services Director to lead a vibrant activities program and cultivate a welcoming, resident-centered environment. You’ll shape events, oversee engagement, and ensure top-tier service for residents across independent living, assisted living, and memory care.

You will manage a team, partner with care staff, and promote a culture of compassion, professionalism, and excellence in daily interactions with residents and families.