Assistant Housing Manager - Belmont

ADP, Inc.; Worcester (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

The Worcester Housing Authority is seeking an Assistant Housing Manager to support daily supervision of the property management office in Worcester, MA. Responsibilities include rent processing, tenant orientation, lease enforcement, reporting, and coordinating with WHA staff to deliver exceptional resident service.

The role requires at least three years in a property management office, strong leadership, and proficiency with Word, Excel, and Outlook.

Qualifications

• Minimum of three years in a property management office.
• Ability to train and supervise staff to improve morale and productivity.
• Familiarity with housing laws and lease/tenant relations.
• Ability to read, interpret policies and communicate them clearly.
• Excellent computer skills in Word, Excel, and Outlook.

Responsibilities

• Support the Property Manager in rent processing and occupancy documentation.
• Enforce lease provisions and participate in hearings as needed.
• Review and approve financial transactions and reports.
• Supervise clerical staff and provide training and feedback.
• Conduct apartment showings and new resident orientations.
• Maintain logs, produce reports, and ensure resident service excellence.

Skills

Leadership

Staff training

Customer service

Attention to detail

English proficiency

Bilingual English/Spanish (preferred)

Policy interpretation

Rent collection experience

multitasking

Tools

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Housing Manager - Belmont

Regular Full Time Worcester, MA, US

4 days ago Requisition ID: 1062

Salary Range: $31.41 To $31.41 Hourly

Position Summary

Reporting directly to the office Property Manager, the Assistant Housing Manager provides support and guidance in the daily supervision and administration of the property management office. Responsibilities include, but are not limited to: calculation, collection, and processing of rents; showing and leasing apartment units; conducting new resident orientations; participating in inspections and lease enforcement; creating, processing, maintaining, and submitting reports; training and supervising office staff; and working cooperatively with WHA staff to provide exceptional customer service to WHA residents.

Essential Functions

• Supports the Property Manager and office staff in the collection and processing of monthly rent payments and required resident occupancy documentation and materials.
• Identifies, calculates, and processes fraud/unreported income.
• Assists the Property Manager in enforcing lease provisions, including conducting informal conferences, issuing termination notices, as well as attending court hearings and assisting the Legal Department as requested.
• Reviews and approves resident recertification process.
• Completes, reviews, and/or approves financial transactions.
• Maintains department logs and databases, and produces reports as required.
• Provides exceptional customer service at all times, setting an example for staff.
• Supervises clerical work, including scheduling, training, support, and feedback.
• Conducts apartment unit showings and new resident orientations.
• Participates in unit and grounds inspections.
• Documents and follows-up on maintenance repair requests.
• Participates in various meetings as assigned (e.g. staff, resident, agency, department).
• Represents the Property Manager in their absence
• Performs similar job related duties, as a ssigned.

Qualifications

• Minimum of three (3) years of experience in a property management office preferred.
• Demonstrated leadership skills; confident and comfortable in training and providing support, feedback, and supervision to staff to improve morale and motivate success.
• Familiarity with the laws and regulations governing state and federal housing programs, particularly those relating to leases and landlord-tenant relations.
• Ability to read and interpret policies/regulations and communicate them effectively to others.
• Excellent computer skills, specifically in Word, Excel, and Outlook.
• Ability to multi-task, manage priorities, and work effectively in a busy office environment.
• Demonstrated attention to detail and analytical skills; ability to carefully review others’ work and spot errors.
• Exceptional customer service skills; ability to respond professionally and courteously in a busy work environment with frequent interruption.
• High level of ethics, values, integrity, confidentiality, and trust.
• Ability to read, write, type, speak, and understand English well. Bilingual (English/Spanish) candidates preferred.
• Ability to be relied upon to be available for work (this is a full-time, onsite position).
• Ability to spend prolonged periods sitting at a desk and working on a computer.
• Ability to spend occasional time walking, including climbing stairs.
• Ability to occasionally lift up to 15 pounds.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.