Housing Management Specialist I

Raleigh City Housing Authority (NC); Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

The Raleigh Housing Authority is hiring a Housing Management Specialist I in Raleigh to support leasing, eligibility, and resident services.

The role involves marketing rentals, processing applications, rent collection, inquiries, and reporting, with emphasis on compliance and customer service.

Qualifications

• High school diploma with business admin courses; about 1 year in general office work.
• Certification in affordable housing income asset calculations must be obtained within 6 months.

Responsibilities

• Marketing rentals to fill vacancies.
• Processing rental applications with accuracy.
• Managing inbound and outbound mail.
• Collecting and processing rent payments.
• Responding to applicant and resident inquiries, written and spoken.
• Preparing correspondence and reports.
• Annualizing income/assets of housing participants.
• Managing files, performing background checks, handling sensitive documents, updating systems.
• Performing data entry.
• Preparing related court documents and court checks.
• Scheduling meetings.
• Providing admin support to relieve the Property Manager.
• Maintaining courteous daily contact with applicants, residents and agencies.
• Other duties as assigned.

Skills

Customer service

Office administration

Data entry

Written and oral communication

Education

High school diploma with business admin courses

Certification in affordable housing income asset calculations

Tools

Microsoft 365

Excel

Job description

Housing Management Specialist I

Expected Hiring Range: $41,746.24 -$52,346.63

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

Duties include:

• Marketing rentals
• Processing rental applications
• Routes incoming/outgoing mail
• Collecting and processing rent payments
• Serving as point person for applicant and resident inquiries, written and oral communication
• Preparing correspondence and reports
• Annualizing income and asset values of housing participants
• Managing files; runs background checks on applicants/ residents; hands sensitive and personal documents; and updates information in the system
• Performing data entry
• Prepares related court documents; requests court checks.
• Scheduling meetings
• Responsible for a variety of technical office and administrative support to relieve Property Manager of operational details
• Courtesy and tact are required in daily contact with applicants, residents, outside human service agencies and other employees.
• Other duties as assigned

Special Requirements

• Must possess and maintain a valid NC driver’s license
• Drug testing, criminal background check and DMV check are also required
• Proficient with a variety of computer applications includingMicrosoft365(Word,Excel&Outlook). Proficiency with Excel is preferred.

Desirable Education & Training

• Graduation from high school or its equivalent supplemented by business administration courses withone(1)year of work experience in general office or public contact work, preferably in the housing or social service industry; or an equivalent combination of training or experience that provides the required skills, knowledge, and abilities to perform this job.
• Certification in affordable housing income asset calculations is required and must be obtained within 6 months of hire.