Resident Services Coordinator - Front Desk

The Salvation Army Southern California; Fresno (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Full Medical and Dental Benefits

Retirement / 403b option

Job summary

The Salvation Army Southern California is seeking a Front Desk Clerk for our Fresno location. This full-time role welcomes residents and visitors, screens guests, and handles basic administrative tasks to support daily operations.

Compensation ranges from $18 to $19 per hour, with full medical and dental benefits, paid time off, and a 403(b) retirement option. The role includes after-hours on-call duties and adherence to HUD and Fair Housing rules.

Responsibilities

• Monitor door and greet residents, guests, vendors, emergency services and delivery drivers.
• In cases of emergency, provide light maintenance or custodial service or contact on-call staff, vendors or emergency services as necessary.
• Fulfill after-hour on-call duties, including completion of Incident Reports utilizing proper spelling/grammar.
• Monitor entries and review camera footage and help prevent unauthorized persons from entering building.
• Receive applications from prospective residents and explain eligibility requirements. Keep application packets accurate and up to date.
• Assist management team with processing applications for occupancy in accordance with HUD and Fair Housing regulations.
• Process and organize requests for maintenance work orders from residents according to established maintenance policies including utilization of OneSite Facilities software program.
• Assist management team with administrative duties such as scheduling appointments, filing, answering phones, and mailing.
• Provide records and reports as required by supervisor in an accurate and timely fashion.
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represent The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Perform other duties as requested by Supervisor.

Job description

The Salvation Army Southern California is seeking a Front Desk Clerk for our Fresno location. This full-time role welcomes residents and visitors, screens guests, and handles basic administrative tasks to support daily operations.

Compensation ranges from $18 to $19 per hour, with full medical and dental benefits, paid time off, and a 403(b) retirement option. The role includes after-hours on-call duties and adherence to HUD and Fair Housing rules.