Front Desk Clerk

The Salvation Army USA Western Territory; Fresno (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Full Medical and Dental Benefits

Retirement / 403b option

Job summary

The Salvation Army USA Western Territory in Fresno, CA is seeking a Front Desk Clerk for a full-time position. You will greet residents, visitors and vendors, manage applications, and support maintenance requests while maintaining accurate records and reporting.

The role requires basic office skills, strong communication, and a professional, customer-focused approach. Benefits include medical/dental coverage and PTO. Equal opportunity employer.

Qualifications

• Experience in an office environment preferred.
• Strong communication and organizational abilities.
• Ability to handle confidential information professionally.
• Proficiency with Microsoft Office suite.

Responsibilities

• Monitor door and greet residents, guests, vendors and delivery drivers.
• Provide light maintenance or contact on-call staff in emergencies.
• Perform after-hours on-call duties and complete incident reports.
• Monitor entries, review camera footage, and prevent unauthorized access.
• Receive and explain eligibility for occupancy; assist with HUD/Fair Housing compliance.
• Process maintenance requests and organize work orders using OneSite.
• Support management with administrative tasks and reporting.

Skills

Office experience

Interpersonal skills

Analytical skills

Independence

Organizational skills

Professional communication

Basic math and spelling

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Silvercrest Senior Residences serve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities range in size from 22 to 257 units. The units are equipped with a private kitchen and comfortable living quarters, which encourage independent living.

Job: Front Desk Clerk

Status: Full-Time

Salary Range: $18.00-$19.00 per hour.

Location: Fresno, CA at our Fresno Silvercrest location

Perks: Paid Time Off, Full Medical and Dental Benefits, Retirement / 403b option

Primary Responsibilities and Tasks

• Monitor door and greet residents, guests, vendors, emergency services and delivery drivers.
• In cases of emergency, provide light maintenance or custodial service or contact on-call staff, vendors or emergency services as necessary.
• Fulfill after-hour on-call duties, including completion of Incident Reports utilizing proper spelling/grammar.
• Monitor entries and review camera footage and help prevent unauthorized persons from entering building.
• Receive applications from prospective residents and explain eligibility requirements. Keep application packets accurate and up to date.
• Assist management team with processing applications for occupancy in accordance with HUD and Fair Housing regulations.
• Process and organize requests for maintenance work orders from residents according to established maintenance policies including utilization of OneSite Facilities software program.
• Assist management team with administrative duties such as scheduling appointments, filing, answering phones, and mailing.
• Provide records and reports as required by supervisor in an accurate and timely fashion.
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represent The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Perform other duties as requested by Supervisor.

Qualifications

• 1-2 years experience in an office environment (preferred)
• High School diploma or equivalent (preferred)
• Basic math and spelling skills (preferred)
• PC literacy is required including Word, Excel, and Outlook (preferred)
• Interpersonal skills to handle sensitive and confidential situations. (preferred)
• Analytical skills in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work. (preferred)
• Ability to work independently with minimal supervision (preferred)
• Knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment. (preferred)
• Strong organizational skills and problem-solving skills (preferred)
• Ability to communicate professionally and accurately, both verbally and in writing. (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.