Resident Services Desk Clerk – Shelter (Part-Time)

The Salvation Army Southern CA Division; Los Angeles (CA); On-site; USD 25,000 - 32,000; Part time

Job summary

The Salvation Army in Los Angeles is seeking a part-time Desk Clerk for the Zahn Memorial Family Emergency Shelter. You will manage resident check-ins, discharge processes, and assist case managers with documentation and follow-ups.

Responsibilities include maintaining a safe, respectful environment, updating HMIS data, and preparing end-of-shift reports. A High School Diploma or GED is required, plus relevant experience and a valid California driver's license.

Qualifications

• High School Diploma or GED required; A.A. or B.A. preferred.
• Minimum of one year experience with low-income and/or homeless individuals and families.
• Must possess a valid Class C California Driver’s License.
• Must pass criminal background check.
• Attainment of at least 18 years of age.

Responsibilities

• Provide professional, compassionate and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Complete intakes as needed.
• Enter and update all HMIS data as needed.
• Follow all Alegria and TSA policies and procedures.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director.
• Monitor the house and residents, make rounds as directed by your supervisor.
• Document and report unusual occurrences, incidents and injuries.
• Ensure that resident’s rooms are neat and clean, hallways are free of obstructions and other safety hazards.
• Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered.
• Maintain security inside and outside of the building.
• Respond promptly and appropriately to emergency situations.
• Maintain resident confidentiality at all times.
• Assist Case Managers in completing documentation and tracking residents upon discharge.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Monitor client’s medication.
• Assist with kitchen duties as needed.
• Assist with cleaning common areas daily.
• Ability to work an irregular schedule with varying hours as needed.
• Other duties as assigned by your immediate supervisor and/or management personnel.
• All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.

Skills

CPR/First Aid Certification

Cultural sensitivity

Teamwork

Communication

Driver's License

Education

High School Diploma or GED

Job description

The Salvation Army in Los Angeles is seeking a part-time Desk Clerk for the Zahn Memorial Family Emergency Shelter. You will manage resident check-ins, discharge processes, and assist case managers with documentation and follow-ups.

Responsibilities include maintaining a safe, respectful environment, updating HMIS data, and preparing end-of-shift reports. A High School Diploma or GED is required, plus relevant experience and a valid California driver's license.