Front Desk Clerk

The Salvation Army; Fresno (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Full Medical and Dental Benefits

Retirement / 403b option

Job summary

The Salvation Army in Fresno, CA seeks an Administrative Assistant to support Silvercrest Senior Residences. duties include greeting residents and guests, processing occupancy applications, and performing light maintenance as needed while ensuring HUD compliance.

Responsibilities cover administrative tasks, on-call duties, and maintaining records with OneSite Facilities software. The role requires good organizational and communication skills and the ability to work independently.

Qualifications

• 1-2 years experience in an office environment.
• High School diploma or equivalent.
• Basic math and spelling skills.
• PC literacy is required including Word, Excel, and Outlook.
• Interpersonal skills to handle sensitive and confidential situations.
• Analytical skills to gather and summarize data for reports and problems.
• Ability to work independently with minimal supervision.
• Knowledge of secretarial and office procedures and equipment.
• Strong organizational and problem-solving skills.
• Ability to communicate professionally and accurately, both verbally and in writing.

Responsibilities

• Monitor door and greet residents, guests, vendors, emergency services and delivery drivers.
• In emergency, perform light maintenance or custodial duties or contact on-call staff as necessary.
• Fulfill after-hour on-call duties and complete incident reports with proper spelling/grammar.
• Monitor entries, review camera footage and help prevent unauthorized entry.
• Receive applications from prospective residents and explain eligibility requirements.
• Assist management with processing occupancy applications in accordance with HUD regulations.
• Process and organize maintenance requests using OneSite Facilities software.
• Assist management with administrative duties such as scheduling, filing, answering phones, and mailing.
• Provide records and reports to supervisor in a timely fashion.
• Comply with Silvercrest procedures and Salvation Army policies.
• Represent The Salvation Army positively to residents, vendors, and TSA staff.

Skills

PC literacy

Interpersonal skills

Analytical skills

Organizational skills

Communication skills

Independent work

Problem-solving

Office equipment knowledge

Education

High School diploma or equivalent

Tools

OneSite Facilities

Job description

Silvercrest Senior Residencesserve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities range in size from 22 to 257 units. The units are equipped with a private kitchen and comfortable living quarters, which encourage independent living.

Status: Full-Time

Salary Range: $18.00-$19.00 per hour.

Location: Fresno, CA at our Fresno Silvercrest location

Perks:Paid Time Off, Full Medical and Dental Benefits, Retirement / 403b option

Primary Responsibilities and Tasks

• Monitor door and greet residents, guests, vendors, emergency services and delivery drivers.
• In cases of emergency, provide light maintenance or custodial service or contact on-call staff, vendors or emergency services as necessary.
• Fulfill after-hour on-call duties, including completion of Incident Reports utilizing proper spelling/grammar.
• Monitor entries and review camera footage and help prevent unauthorized persons from entering building.
• Receive applications from prospective residents and explain eligibility requirements. Keep application packets accurate and up to date.
• Assist management team with processing applications for occupancy in accordance with HUD and Fair Housing regulations.
• Process and organize requests for maintenance work orders from residents according to established maintenance policies including utilization of OneSite Facilities software program.
• Assist management team with administrative duties such as scheduling appointments, filing, answering phones, and mailing.
• Provide records and reports as required by supervisor in an accurate and timely fashion.
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represent The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Perform other duties as requested by Supervisor.

Qualifications

Experience

Preferred

1-2 years experience in an office environment

High School diploma or equivalent

Basic math and spelling skills

PC literacy is required including Word, Excel, and Outlook

Interpersonal skills to handle sensitive and confidential situations.

Analytical skills in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.

Ability to work independently with minimal supervision

Knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment.

Strong organizational skills and problem-solving skills

Ability to communicate professionally and accurately, both verbally and in writing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.