Front Desk Clerk, Shelter, On-Call, Oakland, CA

The Salvation Army USA Western Territory; Oakland (CA); On-site; USD 23,419 - 24,796; Full time

Job summary

The Salvation Army USA Western Territory in Oakland is seeking an on-call Front Desk professional to support safety and security at the Oakland Garden Center. You will provide crisis intervention, information, and referrals to clients, while enforcing our policies and procedures with dignity and respect.

The role includes greeting visitors, screening via intercom, data entry, and providing administrative support to case management staff.

Qualifications

• Must have a High School diploma or equivalent.
• Ability to provide crisis intervention and referrals.
• Maintain professional relationships with clients while following confidentiality rules.

Responsibilities

• Maintain ongoing professional relationships with clients while upholding confidentiality.
• Provide security and safety of the facility and shelter, screen visitors via intercom.
• Enforce facility rules and maintain program materials.
• Attend staff meetings and provide administrative support to case management staff.
• Log pertinent information in a timely manner and perform basic data entry.

Education

High School or Equivalent (required)

Job description

On Call

Pay range $16.50-$18

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The Front Desk is responsible for the safety and security of those who are receiving services at The Oakland Garden Center. They will treat all individuals accessing services with dignity and respect while enforcing our policies and procedures. They will provide crisis intervention, information, and referrals of services to individual and clients seeking services. Any special or unusual concern is to be brought to the immediate attention of the case worker or Supervisor/Officer Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain ongoing professional relationships in all clients (note confidentiality and professional guidelines requirements)
2. Provide security and safety of the facility and shelter Screen all visitors from the intercom before entering the facility.
3. Know and enforce all facility rules, guidelines, and
4. Maintain all program materials in an appropriate
5. Attend all staff meetings as assigned.
6. Must always remain awake while on the job for the safety and security of the clients and
7. Log pertinent information in a timely
8. Regular and punctual attendance is
9. Maintaining janitorial duties which will include (maintain front office area and garbage duties).
10. Perform basic data entry with special attention to detail and
11. Provide administrative and program support to case management staff

PHYSICAL REQUIREMENTS

1. Must be able to comprehend assignments and/or ask for additional information or clarification until the assignment is understood.
2. May require long periods of sitting at a desk using a personal computer, telephone and interacting with clients. Must be able to walk, sit, stand, bend, on an intermittent or sometimes continuous basis. Must occasionally life and move up to 25 lbs.
3. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand or feel objects, tools, or controls; to talk or hear; reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision. As the nature of the position requires you to be attentive to the world around you, personal cell phones and electronics are prohibited from use during your shift.
4. Works on multiple simultaneous projects in an environment characterized by interruptions and noise from ringing telephones, printers, copiers, walk-in traffic, multiple deadlines and competing priorities.
5. Must be able to work with minimal supervision and be comfortable working with a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests or timelines.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed would not result in undue hardship.

Qualifications

Education

High School or Equivalent (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.