Shelter Desk Clerk: Intake & Resident Support

The Salvation Army Southern California; Los Angeles (CA); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

The Salvation Army Southern California is seeking a Desk Clerk for the Zahn Memorial Family Emergency Shelter in Los Angeles. The role oversees residents, handles check-ins and discharges, and supports case managers with documentation and progress tracking.

Responsibilities include maintaining safety, confidentiality, and a respectful environment, updating HMIS data, and assisting with meals, cleaning, and daily reporting to the Program Director.

Competenze

• High School Diploma or GED required; A.A. or B.A./B.S. highly preferred.
• Minimum of one-year experience working with low-income and/or homeless individuals and families.
• Must possess a valid Class C California Driver’s License.
• Bilingual English/Spanish preferred.
• Must pass criminal background check.
• Attainment of at least 18 years of age.

Mansioni

• Provide professional, compassionate and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Complete intakes as needed.
• Enter and update HMIS data as needed.
• Follow all Alegria and TSA policies and procedures.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director.
• Monitor the house and residents, make rounds as directed by your supervisor.
• Document and report unusual occurrences, incidents and injuries.
• Maintain resident confidentiality at all times.
• Assist Case Managers in completing documentation and tracking residents upon discharge.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Monitor client’s medication.
• Assist with kitchen duties as needed.
• Assist with cleaning common areas daily.
• Ability to work an irregular schedule with varying hours as needed.
• Other duties as assigned by your immediate supervisor and/or management personnel.
• All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.

Conoscenze

Bilingual EN/ES

CPR/First Aid

Homelessness awareness

Formazione

High School Diploma or GED

Descrizione del lavoro

The Salvation Army Southern California is seeking a Desk Clerk for the Zahn Memorial Family Emergency Shelter in Los Angeles. The role oversees residents, handles check-ins and discharges, and supports case managers with documentation and progress tracking.

Responsibilities include maintaining safety, confidentiality, and a respectful environment, updating HMIS data, and assisting with meals, cleaning, and daily reporting to the Program Director.