Resident Services Coordinator - Centerline on Glendale

Gorman & Company, LLC; Glendale (AZ); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Medical (health) benefits

Dental benefits

Vision benefits

Disability insurance

Paid parental leave

401(k) with 6% company match

PTO 18 days

11.5 paid holidays

Professional development

Lifestyle spending accounts

Job summary

Centerline on Glendale in Glendale, AZ is seeking a Resident Services Coordinator to support residents at the 368-unit affordable housing community. You will build relationships, connect residents to resources, and coordinate programs that enhance well-being and foster a sense of belonging.

The ideal candidate will have a bachelor’s degree in a human services field, 2+ years of related experience, and a passion for service. This on-site role offers competitive pay and comprehensive benefits.

Qualifications

• Bachelor’s degree in social work, sociology, psychology, counseling, or a related human services field preferred.
• Minimum of two years of related experience preferred.
• Valid driver’s license and reliable transportation required.
• Ability to work Monday - Friday from 9AM to 5PM.
• Experience working with social services, case management, community programs, or nonprofit organizations.
• A genuine passion for helping others and a service-minded, approachable, and welcoming personality.
• Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds.
• Ability to independently develop and coordinate programs while also working collaboratively with property management and community partners.
• Excellent organization and time-management skills with the ability to manage multiple priorities.

Responsibilities

• Build strong relationships with residents and the community by creating a welcoming, approachable environment and understanding resident needs, interests, and goals.
• Develop and coordinate resident programs and events, with a strong focus on youth and family programming that promotes skill development, academic success, community connection, housing stability, and overall wellness.
• Connect residents with resources and services by building partnerships with local nonprofits, government agencies, social service providers, and other community organizations and helping residents navigate available support.
• Support resident communication and engagement through newsletters, programming calendars, flyers, community outreach, surveys, group discussions, and other engagement activities.
• Partner with property management and community stakeholders to address resident concerns, advocate for residents, and ensure required services and commitments are delivered and properly documented.
• Maintain accurate records and uphold compliance by tracking programs and services, protecting resident confidentiality, and following Fair Housing requirements and applicable laws and regulations.

Skills

Interpersonal communication

Relationship building

Time management

Organization

Customer service

Education

Bachelor’s degree in social work, sociology, psychology, counseling, or a related human services field

Job description

Join our team as a Resident Services Coordinator at Centerline on Glendale! Do you enjoy making a difference in people’s lives and helping create a place where residents feel connected and supported? We’re seeking a compassionate, approachable Resident Services Coordinator to support our residents at Centerline on Glendale (368-units), an affordable housing community in Glendale, AZ. In this role, you’ll build meaningful relationships with residents, connect individuals and families to valuable resources, and coordinate meaningful programs and activities that encourage engagement, promote well-being, and foster a strong sense of community.

What You’ll Do

• Build strong relationships with residents and the community by creating a welcoming, approachable environment and understanding resident needs, interests, and goals.
• Develop and coordinate resident programs and events, with a strong focus on youth and family programming that promotes skill development, academic success, community connection, housing stability, and overall wellness.
• Connect residents with resources and services by building partnerships with local nonprofits, government agencies, social service providers, and other community organizations and helping residents navigate available support.
• Support resident communication and engagement through newsletters, programming calendars, flyers, community outreach, surveys, group discussions, and other engagement activities.
• Partner with property management and community stakeholders to address resident concerns, advocate for residents, and ensure required services and commitments are delivered and properly documented.
• Maintain accurate records and uphold compliance by tracking programs and services, protecting resident confidentiality, and following Fair Housing requirements and applicable laws and regulations.

What You’ll Bring

• Bachelor’s degree in social work, sociology, psychology, counseling, or a related human services field preferred.
• Minimum of two years of related experience preferred.
• Valid driver’s license and reliable transportation required.
• Ability to work Monday - Friday from 9AM to 5PM.
• Experience working with social services, case management, community programs, or nonprofit organizations.
• A genuine passion for helping others and a service-minded, approachable, and welcoming personality.
• Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds.
• Ability to independently develop and coordinate programs while also working collaboratively with property management and community partners.
• Excellent organization and time-management skills with the ability to manage multiple priorities.

Why Work With Us at Gorman

• Competitive compensation starting at $58,000-$63,000 annually.
• Discretionary quarterly bonus opportunities to recognize your contributions and impact.
• Comprehensive benefits including medical, dental, vision, long- and short-term disability, and paid parental leave.
• 401(k) with a 6% company match to help you build toward your financial future.
• 18 days of PTO and 11.5 paid holidays so you have time to recharge and enjoy what matters most.
• Professional development opportunities to support your growth and career goals.
• Lifestyle spending accounts that give you additional flexibility to invest in your well-being.

Integrity, innovation, and community is our motto and we live and lead our teams by it. We strive to focus on inclusion, respect, honesty, growth, diversity, creativity, support, and uniting to enrich lives within the communities we serve.

We are an equal opportunity employer.