Resident Services Coordinator - Centerline on Glendale

Gorman & Company; Glendale (AZ); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

Discretionary quarterly bonus

401(k) with 6% company match

18 days of PTO + 11.5 paid holidays

Professional development opportunities

Lifestyle spending accounts

Job summary

Gorman & Company seeks a dedicated Resident Services Coordinator for Centerline on Glendale (368 units) in Glendale, AZ. You will engage residents, connect them to resources, and organize programs that foster well‑being, skills, and community belonging.

Role focuses on youth/family programming, collaboration with nonprofits, and ensuring housing stability while maintaining confidential records and Fair Housing compliance. Monday–Friday, 9–5.

Qualifications

• Bachelor's degree in social work, sociology, psychology, counseling, or a related human services field preferred.
• Minimum of two years of related experience preferred.
• Valid driver's license and reliable transportation required.
• Ability to work Monday - Friday from 9AM to 5PM.
• Experience with social services, case management, community programs, or nonprofit organizations.

Responsibilities

• Build strong relationships with residents and the community by creating a welcoming, approachable environment and understanding resident needs, interests, and goals.
• Develop and coordinate resident programs and events, with a focus on youth and family programming that promotes skill development, academic success, community connection, housing stability, and overall wellness.
• Connect residents with resources and services by building partnerships with local nonprofits, government agencies, social service providers, and other community organizations.
• Help residents navigate available support and services through community connections.
• Support resident communication and engagement through newsletters, calendars, flyers, outreach, surveys, and group discussions.
• Partner with property management and community stakeholders to address resident concerns, advocate for residents, ensure services are delivered, and document them.
• Maintain accurate records and uphold compliance by tracking programs, protecting confidentiality, and following Fair Housing laws.

Education

Bachelor's degree in social work or related field

Strong interpersonal and communication skills

Ability to build relationships with diverse residents

Excellent organization and time management

Job description

Join our team as a Resident Services Coordinator at Centerline on Glendale!

Do you enjoy making a difference in people's lives and helping create a place where residents feel connected and supported? We're seeking a compassionate, approachable Resident Services Coordinator to support our residents at Centerline on Glendale (368-units), an affordable housing community in Glendale, AZ. In this role, you'll build meaningful relationships with residents, connect individuals and families to valuable resources, and coordinate meaningful programs and activities that encourage engagement, promote well-being, and foster a strong sense of community.

What You'll Do

• Build strong relationships with residents and the community by creating a welcoming, approachable environment and understanding resident needs, interests, and goals.
• Develop and coordinate resident programs and events, with a strong focus on youth and family programming that promotes skill development, academic success, community connection, housing stability, and overall wellness.
• Connect residents with resources and services by building partnerships with local nonprofits, government agencies, social service providers, and other community organizations and helping residents navigate available support.
• Support resident communication and engagement through newsletters, programming calendars, flyers, community outreach, surveys, group discussions, and other engagement activities.
• Partner with property management and community stakeholders to address resident concerns, advocate for residents, and ensure required services and commitments are delivered and properly documented.
• Maintain accurate records and uphold compliance by tracking programs and services, protecting resident confidentiality, and following Fair Housing requirements and applicable laws and regulations.

What You'll Bring

• Bachelor's degree in social work, sociology, psychology, counseling, or a related human services field preferred.
• Minimum of two years of related experience preferred.
• Valid driver's license and reliable transportation required.
• Ability to work Monday - Friday from 9AM to 5PM
• Experience working with social services, case management, community programs, or nonprofit organizations.
• A genuine passion for helping others and a service-minded, approachable, and welcoming personality.
• Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds.
• Ability to independently develop and coordinate programs while also working collaboratively with property management and community partners.
• Excellent organization and time-management skills with the ability to manage multiple priorities.

Why Work With Us at Gorman

• Competitive compensation starting at $58,000-$63,000 annually.
• Discretionary quarterly bonus opportunities to recognize your contributions and impact.
• Comprehensive benefits including medical, dental, vision, long- and short-term disability, and paid parental leave.
• 401(k) with a 6% company match to help you build toward your financial future.
• 18 days of PTO and 11.5 paid holidays so you have time to recharge and enjoy what matters most.
• Professional development opportunities to support your growth and career goals.
• Lifestyle spending accounts that give you additional flexibility to invest in your well-being.

We are an equal opportunity employer.