RESIDENT SERVICES COORDINATOR - Grandview and Evergreen (60619)

Abode Communities; Los Angeles (CA); On-site; USD 71,635,000 - 74,501,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Flex Spending Account

Long-Term Disability

Life and AD&D

401(k) with Employer Match

9/80 schedule

Paid Time Off

Job summary

Abode Communities is seeking a Resident Services Coordinator to oversee community development activities at Los Angeles affordable housing sites. You will support residents with access to resources, intervene to prevent housing loss, and coordinate with social service agencies for light case management and youth programs.

The role emphasizes engagement, wellness, and aging-in-place goals across diverse populations, with occasional evenings and Saturdays required.

Qualifications

• Bachelor’s degree or equivalent; two years related experience in social work or related field.
• Ability to initiate and maintain effective, cooperative relationships with community organizations.
• Strong verbal and written communication skills.
• Preferred bilingual literacy in English and Spanish.
• Excellent public speaking and facilitation abilities.
• Availability to work some evenings and Saturdays.
• Proficiency with basic math and data interpretation; intermediate computer skills.

Responsibilities

• Coordinate and oversee community development activities under Beyond Homes initiatives at LA housing sites.
• Provide light case management and connect residents to social service agencies.
• Engage residents and promote wellness to reduce isolation and increase stability.
• Track programs and referrals using attendance records, notes, and ResidentConnect.
• Collaborate with partners to ensure permanent supportive housing best practices.

Skills

Verbal communication

Written communication

Public speaking

Team collaboration

Bilingual English/Spanish

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Email/Internet

Job description

Job Details

Job Location: Grandview Apartments - Los Angeles, CA 90057
Position Type: Full Time
Education Level: Bachelor's Degree (B.S./B.A.)
Salary Range: $25.00 - $26.00 Hourly
Travel Percentage: Up to 50%
Job Category: Non-Profit (Social Services)

Company Description

Abode Communities is a regional non-profit real estate development and property management firm.

Our Resident Services invest in the long term success of over 6,000 parents, children, seniors and people with special needs by offering its mission-critical social services programming at 23 residential locations. For families, these complimentary services aims to break the cycle of economic entrenchment through the provision of life skills and job readiness workshops for parents, as well as after-school academic enrichment, college preparatory and scholarship programs for youth and young adults. Specialized services aim to help seniors and people with special needs achieve self-sufficiency and retain their housing. All residents also enjoy access to an abundant referral system, social and community-resource events, and health/green living activities.

Job Description

Under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents as needed at affordable housing developments located in Los Angeles County. Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens. At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL). The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and ResidentConnect database. At senior sites, the RSC is responsible for oversight of programs designed to reduce isolation and focus on aging in place. Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered. Specialized training will be provided.

Core Competencies for this role

• Working with People: Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight
• Presenting & Communicating Information: Speaks clearly and fluently; expresses opinions, information, and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback
• Planning & Organizing: Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organizes resources needed to accomplish tasks; monitors performance against deadlines and milestones
• Adapting & Responding to change: Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents
• Analyzing: Analyzes numerical data, verbal data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system

QualificationsEquivalent Education, Experiences, Skills, Knowledge, and Abilities

• Bachelor’s degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
• Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations
• Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community.
• Strong verbal and written communication skills
• Preferred bilingual literacy in English and Spanish.
• Exceptional public speaking abilities and facilitation skills.
• Availability to work some evenings and Saturdays.
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Intermediate computer skills with programs such as Excel, Microsoft Word, E-mail and the Internet.
• Ability to travel within Abode Communities’ service area.

Additional information

• Medical, Dental, and Vision coverage
• Flex Spending Account
• company-paid Long-Term Disability
• Basic Life and AD&D
• 401(k) plan with Employer Match

Our organization is committed to promoting its employees’ work-life balance by offering a 9/80 alternative workweek schedule (9-hour workday Monday-Thursday and every other Friday off) and generous paid time off policies (Vacation starting at 12 days per year, 12 Sick days, 11 Company Paid Holidays).

Equal Opportunity Policy

Abode Communities embraces equal opportunity and diversity is a core value. We define diversity as “Fostering an organizational culture of inclusion, where different experiences and perspectives of those we serve and those with whom we work are respected and valued.” Abode Communities fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We seek to recruit, develop, and retain talented people from diverse candidate pools. Applications from traditionally underrepresented communities are encouraged.