Customer Service Representative (Property Management)

CAPITAL PROPERTY SOLUTIONS; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

HSA options

Paid holidays

Vacation time

Sick time

Wellness time

Weekends off

Monday-Friday schedule

Company laptop/desktop

Job summary

Capital Property Solutions seeks a Resident Services Coordinator to manage resident communications, maintain records, and support property management teams. You’ll handle calls, emails, and requests with professionalism while ensuring data accuracy.

The role emphasizes detail-oriented multitasking, friendly customer service, and independence within a collaborative team. A Monday–Friday schedule is common, with benefits and a supportive workplace culture.

Qualifications

• High school diploma or equivalent required; prior customer service experience a plus.
• Strong written and verbal communication skills; able to de-escalate challenging interactions.
• Tech-savvy with Microsoft Office suite; detail-oriented with multi-tasking ability.

Responsibilities

• Be the first line of communication for residents via phone, email, and requests with professional care.
• Manage daily processes like mailers, document tracking, portal updates, and key fob management.
• Support property managers by processing forms, maintaining rosters, and distributing communications to residents.
• Enter, track, and update resident data to ensure timely service.
• Assist with annual meeting prep and manage application paperwork.

Skills

Customer service

Communication

De-escalation

Microsoft Office

Attention to detail

Multitasking

Team player

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Behind every great community is someone who knows how to listen, follow through, and make people feel heard. If you're the kind of person who anticipates needs, manages the details others miss, and builds trust with every interaction – you’re exactly who we're looking for.

At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive.

We’re looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one.

Why Join Us?

At CPS, we invest in our people. We offer competitive compensation of $19-$20/hr, plus 100% paid medical insurance. You’ll also receive a comprehensive benefits package that includes:

• Dental, life insurance, and HSA options
• 11 paid holidays + generous vacation, sick, and wellness time
• Weekends off and a Monday-Friday schedule
• Company-provided computer and tools
• Career growth opportunities with a strong track record of internal promotion
• A workplace culture that recognizes great work and treats team members like family

What You’ll Be Working On

• Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
• Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
• Support property managers by processing forms, maintaining rosters, and distributing communication to residents
• Enter, track, and update critical resident data to ensure accurate and timely service
• Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperworkRepresent CPS with confidence and compassion, even when challenges arise

You’ll Thrive Here If You:

• Have a high school diploma or equivalent (prior customer service experience is a big plus)
• Bring a professional, clear, and friendly communication style, both in writing and over the phone
• Can stay calm and solution-focused in de-escalating customer challenges
• Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
• Take pride in your attention to detail, and feel confident managing multiple tasks at once
• Enjoy being part of a supportive team but are comfortable working independently too