Resident Services Coordinator

Brookfield Properties Multifamily LLC; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

Associate rental discount on-site

Job summary

Brookfield Properties Multifamily LLC in Durham, NC is seeking a Resident Services Coordinator to coordinate office activities and serve as the first contact for residents. You will ensure high-quality service, manage renewals, and support social programs for residents.

Responsibilities include processing service requests, coordinating with contractors, and upholding leasing policies with a focus on compliance and resident satisfaction. This is an on-site role with competitive benefits.

Qualifications

• High school diploma or GED is required.
• Associate degree in General Studies preferred.

Responsibilities

• Coordinate general business office activities for an apartment community.
• Serve as first point of contact for residents and resolve questions or concerns.
• Plan, implement and promote social and recreational programs for residents.
• Prepare service requests and coordinate with contractors for completion.
• Handle leasing and lease renewals in line with policies and budgets.
• Maintain records, answer calls, and manage mail and packages.

Skills

Customer service

Resident retention

Education

High school diploma / GED

Associate Degree in General Studies

Job description

Location Vantage Pointe - 1281 9th Avenue Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. Receives, logs and distributes packages to residents and obtains signature for package delivery. Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. Social Media Ambassador for the property.

Requirements:

This position requires a(n) High school diploma / GED Additional degree(s) that are preferred for this position include: Associate Degree in General Studies 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience $17.66 - 24.72 hourly

Great Incentives!

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site

Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer:

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace We are proud to create a diverse environment and are proud to be an equal opportunity employer.