Resident Services Coordinator

Brookfield Properties Multifamily LLC; United States; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Incredible associate rental discount

Job summary

Brookfield Properties Multifamily LLC in the United States is seeking a Property Services Coordinator at Location Vantage Pointe to coordinate general business office activities, assist residents, and support leasing.

You will be the first point of contact for residents, handle service requests, renewals, and work with contractors, ensuring compliance with policies while delivering outstanding customer service.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and resident retention experience.
• Associate degree in General Studies preferred.

Responsibilities

• Coordinate general business office activities for an apartment community.
• Serve as the first point of contact with residents and provide high level of customer service.
• Prepare service requests and work with contractors to ensure issues are resolved.
• Manage resident renewals and report weekly renewal updates.
• Assist with leasing and lease renewals and ensure compliance with policies.

Skills

Customer service

Resident retention

Education

High school diploma / GED

Associate degree in General Studies

Job description

Location Vantage Pointe - 1281 9th Avenue Business

We believe home is more than a place to live. It's where life happens; connections are made, and communities grow. That's why we're committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. Receives, logs and distributes packages to residents and obtains signature for package delivery. Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. Social Media Ambassador for the property.

Requirements:

• High school diploma / GED
• Additional degree(s) that are preferred for this position include: Associate Degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Compensation: Commensurate with Experience $17.66 - 24.72 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer:

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Drug free workplace #LI-JR1

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We believe home is more than a place to live. It's where life happens; connections are made, and communities grow. That's why we're committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.