Resident Services Coordinator

Avenue5; Arlington (VA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health coverage

401K matching

Paid holidays

Tuition reimbursement

Job summary

Crystal House is seeking a Resident Services Coordinator to create a welcoming, stress-free environment for residents and guests by delivering exceptional customer service. You will manage the front desk, coordinate services, assist prospective residents, suppliers, and visitors, and support leasing teams as needed.

You'll greet residents, answer calls, schedule appointments, stock supplies, and help run programs and communications to keep residents informed about events while ensuring safety

Qualifications

• At least one year of customer service experience is required.
• One year of residential multifamily experience is preferred.
• High school diploma is required.
• Must maintain a valid driver’s license and clean driving record.
• Ability to read, write, and converse in English.
• Willingness to comply with safety and training requirements.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls and schedules appointments for leasing associates.
• Assists residents, prospective residents, suppliers, and visitors as needed.
• Prepares and delivers complimentary services such as snacks and drinks.
• Accepts and delivers packages to residents and property staff.
• Develops and publishes property communications for residents about events and information.
• Maintains and stocks supplies; processes work orders with follow-up.
• Inspects buildings and grounds for safety and cleanliness; coordinates repairs.
• Schedules elevator usage for move-ins/move-outs where applicable.

Skills

Strong organizational skills

Interpersonal skills

Customer service

English proficiency

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

Job Title:Resident Services Coordinator
Salary: $22 to $23 Per Hour
Schedule: Full-Time | Saturdays Required plus 4-Weekdays
Explore Crystal House

Unlock your potential with Avenue5 Residential.

Your ideas. Your development. Your experience.

We take care of you, so you can take care of our residents, properties and clients.

Property management may be our business, but people are our passion.

Empowering you to be the best.

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness:Medical, dental, vision, and mental health coverage options.
• Financial wellness:Competitive pay plus basic life insurance and matching 401K contributions.
• Mental and emotional wellness:Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more:Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.

About the resident services coordinator position at Crystal House:

We’re looking for a talented resident services coordinator who will be responsible for providing a comfortable atmosphere and stress-free environment to residents and their guests by delivering exceptional customer service. Duties include managing the front desk or office area, providing miscellaneous services and information to residents, at their request, as well as assisting prospective residents, suppliers, contractors, and visitors as needed.

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls, places outgoing calls, and schedules appointments for leasing associates.
• Offers and provides information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management as needed.
• Prepares complimentary services, such as snacks and drinks.
• Accepts and delivers packages to residents and property staff.
• Ensures supplies are stocked and places orders when needed.
• Develops and implements resident activities appropriate for the demographics of the property.
• Assists the maintenance team by processing work orders; follows up on work orders to ensure they are completed timely and accurately; and files work orders when complete.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• If applicable, schedules elevator usage for resident move-ins, move-outs, and deliveries.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property.
• Ensures the business center is organized and equipment is working properly.
• Develops and publishes property communication for residents to inform them of planned events, activities, information, resident services, and advertisements.
• Posts flyers and other important reminders in designated areas.
• Communicates issues to managers or appropriate office staff member.
• Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Education and Experience:

• High school diploma is required.
• At least one year of customer service experience is required.
• One year of previous residential multifamily experience is preferred.

Skills and Requirements:

• Strong organizational and time-management skills.
• Strong interpersonal skills to effectively and sensitively communicate.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Our Core beliefs:

• Put people and partnerships first
• Empower associates
• Focus on solutions
• Champion ideas that accelerate success
• Deliver proof over promises

Experience our award winning culture:

• Top 15 national finalist on the Best Places to Work Multifamily™
• Certified as a Great Place to Work® since 2017
• Listed as one of the Best Workplaces in Real Estate™
• Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
• Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List

We’re a fast-growing property management company with new opportunities popping up daily.