Resident Services Coordinator

LyvWell Apartments; Cambridge (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

LyvWell Apartments in Cambridge, MA, seeks a customer-focused team member to coordinate the property’s office activities and be the first point of contact for residents. You will handle inquiries, resolve issues, and promote social and recreational programs for residents.

Responsibilities include leasing support, working with service contractors, and ensuring policy compliance. Excellent communication and 1–2 years of customer service experience are required to succeed in this on-site role.

Qualifications

• This role requires a high school diploma or GED.
• 1-2 years of customer service and resident retention experience are required.

Responsibilities

• Coordinate general business office activities of an apartment community.
• Serve as first point of contact with residents and families, handling questions and concerns.
• Prepare and distribute service requests; work with contractors to ensure timely completion.
• Maintain knowledge of leasing policies and procedures; support leasing and lease renewals.
• Ensure compliance with corporate policies, housing laws, and affordable housing programs.
• Receive and log packages; handle scheduling, mail, and deposits to ensure contracts are signed.

Skills

Customer service

Resident relations

Administrative tasks

Communication

Education

High school diploma / GED

Job description

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Location

91 Sidney - 91 Sidney Street

Job Description

• Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$ 17.66 - 24.72 hourly

About

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)!!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.