Resident Services Coordinator

brookfield; San Diego (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

Brookfield is seeking a Property Manager to coordinate general office activities at Vantage Pointe, act as the first point of contact for residents, and ensure questions and concerns are resolved promptly. You will handle service requests, lease processing, renewals, and communication with residents and contractors to keep operations running smoothly.

This role emphasizes retention, budget awareness, and adherence to housing policies.

Qualifications

• This position requires a high school diploma or GED.
• Associate Degree in General Studies preferred.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• Coordinate general office activities for an apartment community.
• First point of contact with residents; address questions and concerns and resolve issues.
• Prepare service requests and coordinate with contractors to ensure work is done properly.
• Maintain knowledge of leasing policies and procedures and handle leasing and renewals.
• Ensure compliance with policies and laws; act as liaison between residents and property staff.
• Log, distribute, and track packages and manage administrative tasks.

Skills

Customer service

Resident retention

Communication skills

Social media

Education

High school diploma / GED

Associate Degree in General Studies

Job description

Location

Vantage Pointe - 1281 9th Avenue

Business

We know that a \"one-size-fits-all\" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.

Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.

Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.

Receives, logs and distributes packages to residents and obtains signature for package delivery.

Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.

Social Media Ambassador for the property.

Requirements

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include: Associate Degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$17.66 - 24.72 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

Notes

#LI-JR1

#BPMF