Associate Community Relations Director

Arcadia at Limerick Pointe; Lindberg Heights (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits starting day 1

Generous PTO including birthday

Medical, dental and vision insurance

401k with company match

Employee assistance program

Job summary

VP Advantage Services LLC / Vantage Point Retirement Living is seeking an Associate Community Relations Director to support the Community Relations Director, manage a CRM database, and help market to prospective residents and families.

You will assist with tours, move-in processes, and coordinating marketing events, while maintaining resident files and coordinating with the Business Office. A customer-focused, team-oriented approach is essential.

Qualifications

• At least one year experience in an administrative sales support role with customer service.
• Associate or bachelor’s degree preferred, or two to three years of related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Provide support to the Community Relations Director.
• Maintain marketing database.
• Assist in ensuring model suite(s)/apartment(s) are well maintained and presentable.
• Demonstrate effective telephone skills by producing qualified leads and appointments.
• Prepare residents’ administrative files and coordinate with Business Office.
• Facilitate scheduling of resident assessments.
• Greet resident and family on move-in day and support them through the process.
• Organize, coordinate, and assist in planning marketing events, including weekend events.
• Assist in touring and interviewing prospective residents and their families.
• Coordinate various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and other sales literature.
• Perform other duties as assigned

Skills

Seniors empathy

Customer service

Time management

Organizational skills

Team collaboration

Education

Associate or Bachelor’s degree preferred

Two to three years related experience

Tools

CRM database

Job description

Associate Community Relations Director

<> is currently looking for a caring, motivated, goal-oriented individual for the role of Associate Community Relations Director. Do you enjoy building relationships, thrive in a fast-paced environment and have experience helping seniors and their families navigate the process of selecting a community? Are you looking for a positive work environment and want to be part of a team that is proud of the difference they make in the lives of seniors, look no further. If you are dedicated to enriching the lives of seniors and committed to a team-focused approach at work, then this opportunity is a perfect fit!

The Perks of Working with Us

• Competitive pay plus comprehensive benefits (available day one of your first full month of employment)
• Generous PTO package, including your birthday as a paid holiday!
• Medical, dental and vision insurance
• 401k with company match
• Employee assistance program

Top Reasons to Work with Us

• Family-owned and operated management company
• Team approach to work
• Smaller by design – Vantage Point is not a big national chain and that means more corporate involvement and support of the team
• Make a difference in the lives of those who live with us

Description of responsibilities:

• Provide support to the Community Relations Director
• Maintain marketing database
• Assist in ensuring model suite(s)/apartment(s) are well maintained and presentable.
• Demonstrate effective telephone skills by producing qualified leads and appointments.
• Prepare residents’ administrative files and coordinate with Business Office.
• Facilitate scheduling of resident assessments.
• Greet resident and family on move-in day and support them through the process.
• Organize, coordinate, and assist in planning marketing events, including weekend events.
• Assist in touring and interviewing prospective residents and their families.
• Coordinate various marketing fulfillment duties and systems including direct mail, packages, letters, catalogs, and other sales literature.
• Perform other duties as assigned

Required experience:

• At least one year experience in an administrative sales support role which involved customer service.
• Associate or bachelor’s degree preferred, or two to three years of related experience and/or training, or equivalent combination of education and experience.

Required skills:

• An interest in working with seniors
• Courteous and friendly demeanor
• Superior customer service skills
• Collaborative approach to work
• Detail-oriented
• Exceptional time management and organizational skills

VP Advantage Services LLC/ Vantage Point Retirement Living is an equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Our company’s philosophy is our commitment to non-discriminatory practices for our residents, staff, and business partners. Through our cultural awareness, we celebrate the diversity of residents and staff by supporting various celebrations, history, and means of acknowledgement of all cultures we serve.