Resident Services Coordinator

Friedman Real Estate LLC; Bedford (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Friedman Real Estate LLC in Bedford, OH is seeking a Resident Services Coordinator to support the resident experience within our community and maintenance team. The role emphasizes customer service, scheduling, and coordinating vendor responses to maintain property standards.

The ideal candidate has 1–2 years in a customer-facing role, strong Microsoft Office skills, and a knack for problem-solving in a fast-paced environment. Yardi knowledge is preferred but not required.

Qualifications

• Minimum 1-2 years of customer service experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Highly organized with strong problem solving.
• Knowledge of Yardi is preferred but not required.

Responsibilities

• Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion.
• Prioritize and resolve maintenance issues in a timely and accurate fashion.
• Place service calls as required or directed by the manager.
• Maintain broad knowledge of company processes, procedures, and policies.
• Track and follow up on all outstanding work orders while providing exceptional customer service.
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• Scheduling vendors for unit turns and gathering bids from vendors for multifamily projects.
• Walkthroughs of completed units to verify market-readiness.
• Walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors.
• Any other duties as assigned by management.

Skills

Customer service

Phone communication

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Yardi

Job description

Job Details

Job Location: Colony Club - bedford, OH 44146

Position Type: Full Time

Job Category: Admin - Clerical

We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.

Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.

Responsibilities

• Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
• Prioritize and resolve maintenance issues in a timely and accurate fashion
• Place service calls as required or directed by the manager
• Maintain broad knowledge of company processes, procedures, and policies
• Track and follow up on all outstanding work orders while providing exceptional customer service
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• scheduling vendors for unit turns
• gathering bids from vendors for multifamily management for projects around the community
• walkthroughs of completed units to verify they are market-ready
• walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
• any other duties as assigned by management.

Qualifications

• High School Diploma or equivalent education required
• Qualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
• Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
• Candidates should also be well organized and enjoy problem-solving
• Experience and/or knowledge in Yardi is preferred but not required.

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

About us

We are Friedman Real Estate.

As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.

Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives.

Recognized as one of Detroit Free Press’s Top Workplaces.

Benefits

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

Perks

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag