Resident Relations Manager

Friedman-Managemen; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) match

Paid time off (PTO)

Parental leave

Job summary

Friedman Real Estate is seeking a Resident Services Coordinator to support our maintenance team and enhance the resident experience across our communities in Indianapolis. You will handle inquiries from submittal through completion and coordinate timely maintenance responses with a focus on superior customer service.

Ideal candidates have 1–2 years in a customer-service role, proficiency with Microsoft Office, and a willingness to learn Yardi.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with Yardi is preferred but not required.

Responsibilities

• Provide accurate information from submittal through completion.
• Prioritize and resolve maintenance issues in a timely and accurate fashion.
• Place service calls as required by the manager.
• Maintain broad knowledge of company processes, procedures, and policies.

Skills

Customer service

Phone etiquette

Organization

Microsoft Office

Communication

Education

High School Diploma or equivalent

Tools

Yardi

Job description

We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.Responsibilities include, but are not limited to the following:Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completionPrioritize and resolve maintenance issues in a timely and accurate fashionPlace service calls as required or directed by the managerMaintain broad knowledge of company processes, procedures, and policiesTrack and follow up on all outstanding work orders while providing exceptional customer serviceCoordinate maintenance requests for tenants.Prioritize schedules of maintenance staff.Utilize property management software system to log and track work order requests.Follow up with residents to ensure timely response and resolution of related issues.scheduling vendors for unit turnsgathering bids from vendors for multifamily management for projects around the communitywalkthroughs of completed units to verify they are market-readywalkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendorsany other duties as assigned by management.Qualifications:High School Diploma or equivalent education requiredQualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personalityMust be proficient in Microsoft Office programs including Excel, Word, and OutlookCandidates should also be well organized and enjoy problem-solvingExperience and/or knowledge in Yardi is preferred but not required.Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.We are Friedman Real Estate____________________________________________________________________________As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectivesRecognized as one of Detroit Free Press’s Top WorkplacesFriedman BenefitsWe offer a wide range of benefits to our employees consisting of:Blue Cross Blue Shield health insurance plansDelta DentalVisionPet InsuranceCompany paid life insurance along with life insurance buyup401(k) MatchCompany paid Long Term Disability after 2 years of serviceFriedman PerksContinuing education reimbursement benefitsReferral bonuses for new employees and new businessRecognition programThree tier PTO planPaid Parental LeaveTraining seminars for leadership and professional developmentFriedman Swag