Resident Services Concierge — Senior Living

Covenant Living Communities and Services; Northbrook (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Employer-paid life and disability

PTO & six paid holidays

403(b) with 3% employer match

Fitness center access

Tuition assistance

Employee assistance program

Legal services & home/auto insurance

Pet Insurance

Job summary

Covenant Living Communities and Services in Northbrook, IL, is seeking a Receptionist to greet residents, staff and visitors, manage calls, and assist with programs and transportation. The role includes billing duties, courier tasks, and coordinating maintenance requests.

The ideal candidate is organized, communicative, discreet, and comfortable around older adults. The position offers a supportive team, a comprehensive benefits package for full-time staff, and a pay range of $16.06–$20.88 per

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer all telephone calls promptly in a polite, personal, and friendly manner; transfer calls and take messages as needed.
• Monitor emergency system and direct staff to emergent situations; contact emergency personnel as appropriate.
• Greet visitors, sign in, and ensure badges are worn per policy.
• Keep reception desk and lobby clean and organized after each shift.
• Coordinate transportation requests and inform residents and staff of trip timings.
• Assist residents with program sign-ups and collect payments.
• Demonstrate use of office equipment and report issues to Lead Receptionist.
• Sell postage stamps, receive and log packages, and inform residents of packages for pickup.
• Process maintenance requests in the system and communicate urgent issues to staff.
• Balance cash drawer and receipts; support other clerical duties as assigned by Administrative Services Coordinator.

Skills

Customer service

Phone etiquette

Interpersonal skills

English proficiency

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Covenant Living Communities and Services in Northbrook, IL, is seeking a Receptionist to greet residents, staff and visitors, manage calls, and assist with programs and transportation. The role includes billing duties, courier tasks, and coordinating maintenance requests.

The ideal candidate is organized, communicative, discreet, and comfortable around older adults. The position offers a supportive team, a comprehensive benefits package for full-time staff, and a pay range of $16.06–$20.88 per