Resident Services Concierge & Front Desk Coordinator

The Eliot at New Rochelle; New Rochelle (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

The Eliot at New Rochelle is seeking a diligent clerical teammate to provide front-desk support and help organize resident, personnel, marketing and resource files. You will answer telephones, greet guests, monitor the front entrance, and respond to residents' requests while coordinating services.

In this role you will prepare correspondence, maintain logs, manage mail, assist staff and contribute to a customer-friendly environment that respects each individual.

Responsibilities

• Answer telephones and respond to residents' requests.
• Assist staff in providing and coordinating services to residents, families and guests.
• Assist residents and staff in solving problems if asked.
• Maintain the daily resident log and visitor log.
• Monitor the front entrance, require all visitors to sign in/sign out.
• Monitor facility CCTV systems.
• Prepare correspondence and other forms/documents needed for daily operations and marketing.
• Organize office functions and flow of communication.
• Duplicate and distribute information.
• Compose and edit written documents to ensure correct spelling and grammar.
• Maintain office supplies and identify needed supplies to Associate Administrator.
• Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Conduct tours in the absence of the Administrator.
• Sort and distribute mail to individual mailboxes if needed.
• Prepare monthly financial statements if asked.
• Organize and compile reports and data required for meetings.
• Carry out other duties as assigned by Management Team.

Job description

The Eliot at New Rochelle is seeking a diligent clerical teammate to provide front-desk support and help organize resident, personnel, marketing and resource files. You will answer telephones, greet guests, monitor the front entrance, and respond to residents' requests while coordinating services.

In this role you will prepare correspondence, maintain logs, manage mail, assist staff and contribute to a customer-friendly environment that respects each individual.