Resident Experience Concierge - Front Desk & Events

UDR; New York (NY); Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

UDR is seeking a friendly concierge to maintain high-quality resident services at the community front desk in New York. You will greet residents, process service requests, coordinate events, and assist with daily administrative tasks to support resident satisfaction.

The role requires strong communication, organization, and computer skills, with experience in hospitality or property management a plus. This position includes shift work and a customer-first approach to ensure an excellent living

Qualifications

• Customer-focused professional with strong interpersonal skills.
• Experience in concierge or front desk is preferred.
• Ability to manage resident requests and coordinate with vendors.

Responsabilités

• Greet visitors and manage front desk operations.
• Respond to resident requests and process service requests in the system.
• Plan and coordinate resident events within budget and schedule.
• Manage package room, deliveries, and notification to residents.
• Provide local area information and recommendations.
• Answer calls professionally and direct to appropriate team member.

Connaissances

Customer service

Excellent communication

Problem solving

Multitasking

Formation

High School Diploma

Outils

Microsoft Excel

Microsoft Word

Internet

Email

Description du poste

UDR is seeking a friendly concierge to maintain high-quality resident services at the community front desk in New York. You will greet residents, process service requests, coordinate events, and assist with daily administrative tasks to support resident satisfaction.

The role requires strong communication, organization, and computer skills, with experience in hospitality or property management a plus. This position includes shift work and a customer-first approach to ensure an excellent living