Resident Services & Community Relations Lead

Asset Living; California (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer matching

Bonuses

Job summary

Asset Living is a fast-growing property management partner providing services across multifamily and other sectors in the United States. We are hiring a Resident Services Coordinator to oversee resident relations, communications, and community outreach, working closely with the Community Manager.

The role focuses on developing property-related services, coordinating newsletters, handling complaints, and driving resident retention while ensuring staff is trained and compliant with company

Qualifications

• High School Diploma or Equivalent; Bachelor's degree preferred or two years experience in housing industry; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate Monthly newsletters and implement educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Education

High School Diploma or Equivalent; Bachelor's degree preferred or two years experience in housing industry; or equivalent

Job description

Asset Living is a fast-growing property management partner providing services across multifamily and other sectors in the United States. We are hiring a Resident Services Coordinator to oversee resident relations, communications, and community outreach, working closely with the Community Manager.

The role focuses on developing property-related services, coordinating newsletters, handling complaints, and driving resident retention while ensuring staff is trained and compliant with company