Resident Services Coordinator

Asset Living; East Palo Alto (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid sick days and company holidays

Job summary

Asset Living is seeking a Resident Services Coordinator in East Palo Alto, CA, responsible for managing resident relations, activities, and communication. This role is vital for fostering a community-oriented environment.

Key duties include developing outreach programs, handling resident complaints, and assisting in staff management. Ideal candidates have a high school diploma, basic computer skills, and knowledge of Fair Housing Laws. Competitive hourly pay ranges from $25 to $27.

Qualifications

• Two years experience in the housing industry or equivalent education/experience.
• Ability to perform onsite software functions.

Responsibilities

• Oversee all aspects of resident relations and activities.
• Develop and plan property-related services and programs.
• Manage resident complaints and ensure satisfaction.
• Assist Community Manager with staff management.

Skills

Basic computer skills

Knowledge of Fair Housing Laws

Strong communication skills

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Job description

Resident Services Coordinator

The Resident Services Coordinator is responsible for overseeing all aspects of resident relations, activities, communication, and community outreach. The Coordinator works closely with the Community Manager to develop and maintain a residential environment conducive to the overall success of the property and serves as a representative of the community office.

Responsibilities

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property‑related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate monthly newsletters and implement an educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Personnel Management
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on‑site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Education & Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies).
• The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another.
• The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non‑flat terrain, be exposed to hazardous chemicals.

Compensation

Salary Range: $25 per hour to $27 per hour.

Benefits

At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. The employment offer is accompanied by additional compensation associated with a comprehensive total rewards package, which includes medical, dental, vision, life, accidental, and disability insurance, 401(k) with employer matching, and commission and performance bonuses when applicable. Full‑time employees also receive paid sick days and company holidays.

Job Description Note

This job description is not all inclusive. It is a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety‑sensitive position and may be subject to additional compliance requirements.