Resident Services & Community Liaison (Affordable Housing)

RELATED; New York (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee assistance program

Job summary

Related Affordable seeks a compassionate Resident Service Coordinator to enhance resident quality of life by connecting them with essential services and building a strong community in a 144-unit multifamily property in New York City.

You will support residents’ independence, improve health outcomes, and coordinate with external partners to deliver comprehensive services and program evaluations. The role emphasizes resident engagement and professional empathy.

Qualifications

• Bachelor’s degree in social work, psychology, gerontology, public health, or related field preferred; relevant work experience may substitute.
• Ability to work Tuesday–Saturday, 9:00 a.m.–5:00 p.m., in Manhattan’s Chelsea.
• At least 2 years of experience in social service programs; experience in low-income communities strongly preferred.
• Bilingual proficiency in Spanish, Mandarin, or Cantonese strongly preferred.
• Excellent interpersonal communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems and ability to assist residents with online applications, digital resources, and technology-based services.
• Strong conflict resolution and de-escalation skills, with emotional resilience to remain composed, compassionate, and assertive.
• Ability to work independently, manage competing priorities, and collaborate effectively with internal teams and external partners.
• A strong passion for delivering quality services and preserving affordable housing.

Responsibilities

• Provide individualized assistance to residents through scheduled office hours, proactive outreach, needs assessments, referrals, and follow-up.
• Organize and promote resident activities, events, and communications, including monthly calendars and newsletters, to encourage engagement.
• Maintain accurate and confidential resident files, service logs, and incident reports; track resident needs, referrals, follow-up, and outcomes for reporting.
• Prepare and submit required reporting and supporting files for external resident service providers and track program outcomes for internal reporting.
• Act as a liaison between internal and external stakeholders to execute needs assessments, capture feedback, and facilitate referrals to services.
• Advocate for residents by addressing barriers to service delivery and coordinating referrals to NYC, State, and Federal benefits and local nonprofits.
• Assist residents with NYCHA Section 8 recertification navigation and portal access.
• Build trusting relationships with residents from diverse backgrounds.
• Maintain professional boundaries and use de-escalation techniques in challenging interactions.
• Partner with Rainbow Housing Assistance Corporation, NorthStar Engagement, Hudson Guild’s Fulton Center, Fulton Tenant Association, and NYCHA while coordinating with Related Affordable Management.

Skills

Interpersonal skills

Communication

Problem-solving

Organization

Customer service

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable seeks a compassionate Resident Service Coordinator to enhance resident quality of life by connecting them with essential services and building a strong community in a 144-unit multifamily property in New York City.

You will support residents’ independence, improve health outcomes, and coordinate with external partners to deliver comprehensive services and program evaluations. The role emphasizes resident engagement and professional empathy.