Resident Services & Community Liaison

RELATED; Chelsea (MA); On-site; USD 71,635,000 - 74,501,000; Full time

Benefits offered by this job

Paid time off

Medical, vision & dental insurance

401(k), FSA & HSA programs

Employer-paid life and AD&D insurance

Paid leave & disability programs

Mental health resources

Job summary

Related Affordable Housing in Chelsea, MA is seeking a dedicated Resident Service Coordinator to connect residents with vital services and foster community within our large affordable housing community.

The role supports residents to maintain independence, improve health outcomes, and thrive in a supportive housing environment. It offers a broad benefits package and opportunities for professional growth.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Bilingual Spanish is required.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action and preserving affordable housing.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and families on community services, eligibility criteria, and application processes.
• Organize and promote activities that encourage resident engagement and community networks.
• Act as a liaison between residents, property management, and external service providers.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries.
• Advocate for residents by facilitating access to resources and addressing barriers.
• Collaborate with property management to plan events and develop volunteer programs.

Skills

Interpersonal skills

Organizational skills

Problem solving

Bilingual Spanish

Confidentiality

Accountability

Education

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office

Job description

Related Affordable Housing in Chelsea, MA is seeking a dedicated Resident Service Coordinator to connect residents with vital services and foster community within our large affordable housing community.

The role supports residents to maintain independence, improve health outcomes, and thrive in a supportive housing environment. It offers a broad benefits package and opportunities for professional growth.