Resident Services Advocate & Community Liaison

Related Affordable; Waterbury (CT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical, vision, and dental options

Life insurance

Employee Assistance Program

401(k)

Job summary

Related Affordable spearheads initiatives to preserve and enhance the nation’s affordable housing supply. The Resident Service Coordinator will connect residents to essential services, support independence, and foster a sense of community within one of the organization’s largest affordable housing communities in Waterbury, CT.

The role emphasizes confidentiality, strong interpersonal skills, and collaboration with property management to deliver timely support and organize engagement activities

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Organizational skills

Problem-solving

MS Office

Web-based reporting

Confidentiality

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable spearheads initiatives to preserve and enhance the nation’s affordable housing supply. The Resident Service Coordinator will connect residents to essential services, support independence, and foster a sense of community within one of the organization’s largest affordable housing communities in Waterbury, CT.

The role emphasizes confidentiality, strong interpersonal skills, and collaboration with property management to deliver timely support and organize engagement activities