Resident Services & Community Experience Coordinator

Action Property Management; San Diego (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Action Property Management in San Diego is seeking a Full-time Resident Services Coordinator to be the primary contact for residents, manage inquiries, access systems, and coordinate event logistics. You will support the Community Manager, prepare communications, help with move-in/out procedures, and assist with budget tracking and vendor coordination, thriving in a fast-paced HOA environment.

Ideal candidates are organized, customer-focused, with at least two years in property management or HOA

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of experience in property management, customer service, or HOA administration.
• Proficiency in Microsoft Office Suite and property management software.
• Willingness to work occasional evenings or weekends for community events as needed.
• Be able to pass a background check and drug screen.

Responsibilities

• Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
• Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move-in and move-out procedures, including documentation and coordination.
• Assist maintenance and management teams with large-scale projects.
• Support the Community Manager in preparing board packets, board meeting materials, and presentations.
• Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Property management software

Job description

Action Property Management in San Diego is seeking a Full-time Resident Services Coordinator to be the primary contact for residents, manage inquiries, access systems, and coordinate event logistics. You will support the Community Manager, prepare communications, help with move-in/out procedures, and assist with budget tracking and vendor coordination, thriving in a fast-paced HOA environment.

Ideal candidates are organized, customer-focused, with at least two years in property management or HOA