Resident Experience & Community Admin Coordinator

Action Property Management, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 56,000 - 58,000; Full time

Benefits offered by this job

Comprehensive health benefits and PTO

Hospitality and property management培训

Career growth opportunities

Values-driven culture

Job summary

Action Property Management, Inc. in San Francisco seeks a full-time Community Administrative Coordinator for its luxury HOA, The Infinity.

You will be the primary contact for residents and vendors, manage front-desk duties, communications, and events, and coordinate onboarding for new residents. Ideal candidates have 6+ months of HOA or hospitality experience, strong communication skills, and proficiency with Microsoft Office; Bachelor's degree is a plus.

Qualifications

• Must be at least 18 years old and pass pre-employment background check and drug screening.
• Minimum of a High School Diploma or equivalent; Bachelor's Degree preferred.
• Experience in HOA, hotel, hospitality, or service environment is highly preferred.
• Strong verbal and written communication skills; grammar and spelling proficiency.
• Familiarity with office equipment and Microsoft Office Suite.

Responsibilities

• Serve as the primary contact for residents, vendors, and guests via phone, email, and in person.
• Monitor and manage core inboxes and route inquiries to the appropriate team.
• Create and distribute communications using Canva and Constant Contact.
• Provide ongoing resident support and maintain a resident calendar.
• Oversee new resident onboarding, welcome materials, and move-in/out processes.
• Manage amenity reservations, bike/storage rentals, fobs, and vehicle registrations.
• Plan, host, and manage resident events and budget with AGM/Front Desk Manager.
• Maintain accurate records for 655 units; process check requests and assist with accounting.
• Support office organization, inventory, and supply management.

Skills

Reception & communication

Resident relations

Event planning

Microsoft Office

Time management

Strong written/verbal

Customer service

Education

High School Diploma

Bachelor's Degree preferred

Tools

Canva

Constant Contact

Job description

Action Property Management, Inc. in San Francisco seeks a full-time Community Administrative Coordinator for its luxury HOA, The Infinity.

You will be the primary contact for residents and vendors, manage front-desk duties, communications, and events, and coordinate onboarding for new residents. Ideal candidates have 6+ months of HOA or hospitality experience, strong communication skills, and proficiency with Microsoft Office; Bachelor's degree is a plus.