Resident Services & Community Engagement Coordinator

FirstService Residential; Philadelphia (Philadelphia County); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health, dental and vision plans

401(k) with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking a Resident Services Coordinator to support day-to-day operations of the Community Association business. You will handle customer service, communicate with Board of Trustees and homeowners, and serve as the primary contact for association matters.

Responsibilities include managing work orders, maintaining Connect records, assisting with newsletters, and ensuring policies are followed.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication required.
• Proficiency in MS Office, Outlook and Windows.

Responsibilities

• Provide customer service to residents and homeowners.
• Maintain communication with Board of Trustees and homeowners.
• Log work requests in Connect and generate work orders for maintenance staff/contractors.
• Update work order logs and close completed orders with vendor sign-off.
• Update community information in Connect and assist with newsletters.

Skills

Organizational skills

Written and verbal communication

Microsoft Office

Problem solving

Confidential information handling

Tools

Microsoft Outlook

Windows OS

Job description

FirstService Residential is seeking a Resident Services Coordinator to support day-to-day operations of the Community Association business. You will handle customer service, communicate with Board of Trustees and homeowners, and serve as the primary contact for association matters.

Responsibilities include managing work orders, maintaining Connect records, assisting with newsletters, and ensuring policies are followed.