Community Operations & Member Services Coordinator

FirstService Residential; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Job summary

FirstService Residential in Maryland is hiring an Assistant Community Manager to support daily operations of Community Association business and deliver outstanding customer service to owners, residents, clients and vendors.

You will handle inquiries, assist with financial management, bid processes, and maintain extensive records. Regular board involvement and calendar planning are expected, with strong emphasis on organization and communication.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Advanced MS Office skills including Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site as needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Attend Board meetings and assist with agendas and reports.
• Assist with establishing annual association activity calendar.
• Handle mailings and recordkeeping activities.
• Meet with Community Manager weekly to ensure action items are completed.

Skills

College degree

Customer service

Organizational skills

Written and verbal communication

MS Office (Word, Excel, PowerPoint)

Budgeting procedures

Multi-tasking

Interpersonal skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

FirstService Residential in Maryland is hiring an Assistant Community Manager to support daily operations of Community Association business and deliver outstanding customer service to owners, residents, clients and vendors.

You will handle inquiries, assist with financial management, bid processes, and maintain extensive records. Regular board involvement and calendar planning are expected, with strong emphasis on organization and communication.