Resident Services Coordinator

FirstService Residential; Des Moines (IA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

Life insurance

401k with company match

Paid holidays and vacation

Job summary

FirstService Residential is seeking an Office Coordinator to support the Association’s daily operations in Des Moines. You will deliver exceptional customer service to homeowners and assist with building operations, communications, and event coordination.

This full-time role requires organizing calendars, maintaining homeowner data, and supporting violation and maintenance processes. Strong MS Office skills and a team-oriented, proactive mindset are essential.

Qualifications

• Associate’s or Bachelor’s Degree required.
• Experience with condo associations or community management preferred.
• Proficient in Microsoft Office (Excel/Outlook/Word).
• Customer-focused with strong communication and interpersonal skills.
• Ability to multi-task and prioritize duties in a busy office.

Responsibilities

• Provide superior customer service to homeowners.
• Assist daily office operations of the Association.
• Respond promptly to resident inquiries and concerns.
• Communicate activities on the property to homeowners via multiple channels.
• Maintain Connect database and calendars.
• Support in processing violations and coordinating maintenance tasks.
• Distribute memos and information to residents.

Skills

Customer service

Teamwork

Multi-tasking

Communication

Professional demeanor

Attention to detail

Punctuality

Discretion

Education

Associate’s or Bachelor’s Degree

Tools

Excel

Outlook

Word

Job description

FirstService Residential is seeking an Office Coordinator to support the Association’s daily operations in Des Moines. You will deliver exceptional customer service to homeowners and assist with building operations, communications, and event coordination.

This full-time role requires organizing calendars, maintaining homeowner data, and supporting violation and maintenance processes. Strong MS Office skills and a team-oriented, proactive mindset are essential.