Resident Services & Community Engagement Coordinator

Brookfield Properties Multifamily LLC; Everton (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Incredible associate rental discount

Job summary

Brookfield Properties Multifamily LLC in Everton, AR is seeking a detail-oriented office coordinator to support a bustling apartment community. You will coordinate general office activities, answer resident questions, process service requests, and assist with leasing and renewals while ensuring compliance with policies.

You will be the first point of contact for residents, deliver high levels of customer service, and help plan social programs.

Qualifications

• Requires a high school diploma or GED.
• Preferred: degree in General Studies.
• 1–2 years of customer service and resident retention experience.

Responsibilities

• Coordinates general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• First point of contact with resident and provides high level of customer service.
• Plans, implements and promotes social and recreational programs for property residents.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
• Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Education

High school diploma / GED

General Studies degree

Job description

Brookfield Properties Multifamily LLC in Everton, AR is seeking a detail-oriented office coordinator to support a bustling apartment community. You will coordinate general office activities, answer resident questions, process service requests, and assist with leasing and renewals while ensuring compliance with policies.

You will be the first point of contact for residents, deliver high levels of customer service, and help plan social programs.