Resident Services Coordinator

Brookfield Properties; Jersey City (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Resident on-site rental discount

Job summary

Brookfield Properties in Jersey City, NJ, is seeking a full-time Community Services Associate to coordinate office activities for an apartment community and be the first point of contact for residents.

You will handle leasing support, service requests, and administrative tasks while ensuring compliance with housing policies and laws. The role emphasizes resident satisfaction and smooth operations on-site.

Qualifications

• This position requires a High school diploma / GED.
• Additional degree(s) that are preferred for this position include: Degree in General Studies.
• 1 - 2 years of customer service and resident retention experience required.

Responsibilities

• Coordinate general business office activities of an apartment community and act as the first point of contact for residents and families.
• Communicate with residents and families regarding questions or concerns and resolve or refer issues to appropriate staff.
• Prepare service requests and work with service contractors to ensure issues are handled properly.
• Maintain knowledge of leasing policies and procedures and assist with leasing and lease renewal tasks.
• Ensure compliance with corporate policies, local/state/federal laws, and affordable housing programs.
• Receive, log, and distribute packages to residents and obtain signatures for deliveries.
• Handle administrative tasks: phone screening, typing, correspondence, appointments, mail, records, and meeting room scheduling.

Skills

Customer service

Resident retention

Education

High school diploma / GED

General Studies degree

Job description

Jersey City, New Jersey

Full time

R2053216

Location

Everton - 99 Provost Street

Business

We know that a \"one-size-fits-all\" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview

• Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately

• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures

• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks

• Receives, logs and distributes packages to residents and obtains signature for package delivery

• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED

• Additional degree(s) that are preferred for this position include: Degree in General Studies

• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$18.55 - 25.97 hourly

Great Incentives

• Full benefits package

• Generous paid time off

• 401(k) with company match

• Growth and advancement opportunities

• Lucrative referral bonus program

• Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate- from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.