Resident Services & Community Advocate

RELATED; Waterbury (CT); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Paid time off: 19+ days

Medical, vision and dental options

401(k) with match

Job summary

Related Affordable Housing is seeking a Resident Service Coordinator at one of its large affordable housing communities in Waterbury, CT. You will connect residents to essential services, support independence, and foster a thriving community with culturally competent care.

The role emphasizes wellness, lease compliance, and tenant rights, with a focus on advocacy and collaboration with management and external providers.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and families on community services, eligibility criteria, and application processes.
• Organize and promote activities that encourage resident engagement and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Bilingual Spanish

Interpersonal skills

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable Housing is seeking a Resident Service Coordinator at one of its large affordable housing communities in Waterbury, CT. You will connect residents to essential services, support independence, and foster a thriving community with culturally competent care.

The role emphasizes wellness, lease compliance, and tenant rights, with a focus on advocacy and collaboration with management and external providers.