Community Manager

Associa; Milford (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Associa in Milford, CT is seeking a Community Association Manager to lead relationships with boards, homeowners, and vendors. You will guide daily operations, coordinate property improvements, and ensure communities stay well maintained.

The role requires CMCA certification and preferred bachelor's degree or equivalent experience in community association management. You’ll travel to client sites as needed and collaborate with teams to meet objectives and deadlines.

Qualifications

• CMCA certification is required for this role.
• Bachelor’s degree is preferred.
• Experience in community association management is a plus.

Responsibilities

• Build and maintain relationships with association boards and homeowners.
• Manage operations per management agreements and board direction.
• Prepare board meeting materials and agendas.
• Travel to client associations for inspections and events as needed.
• Coordinate maintenance, vendor proposals, and capital improvements.
• Assist with financial oversight and monthly reports.

Skills

Customer service

Relationship management

Communication

Organization

Travel flexibility

Education

Bachelor’s degree

CMCA certification

Tools

Microsoft Word

Excel

Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Help communities thrive. Build relationships that matter.

Are you an organized, proactive professional who enjoys working with people, solving problems, and keeping projects moving? Join Associa as a Community Association Manager in Milford, CT, and make a meaningful impact on the communities you serve.

In this role, you’ll partner with association boards, homeowners, vendors, and colleagues to guide daily operations, support community goals, and turn decisions into action. From preparing for board meetings to coordinating property improvements, your work will help communities stay connected, well maintained, and running smoothly.

Community association experience is preferred, but not required. We welcome candidates with transferable strengths in customer service, relationship management, organization, and operational coordination.

What You’ll Do

• Build strong relationships: Serve as a key point of contact for association boards and homeowners, providing responsive service and helping resolve concerns professionally.
• Keep community operations on track: Manage association business in accordance with management agreements, board direction, and community policies.
• Support effective board meetings: Prepare agendas, management reports, and meeting materials; attend meetings and follow through on action items.
• Stay connected to your communities: Travel to client associations for inspections, property walk-throughs, board meetings, and community events as needed.
• Coordinate maintenance and improvements: Work with vendors to obtain proposals, oversee services and projects, evaluate performance, and recommend capital improvements.
• Support financial oversight: Review monthly financial reports, prepare board summaries, support annual budget planning, and oversee accounts payable and collection processes.
• Manage essential communications and records: Coordinate annual meeting notices, disclosure and financial statement packages, and homeowner mailings within required deadlines. Maintain accurate homeowner, association, and contract records.
• Bring plans to life: Use community calendars, action lists, procurement tools, and other Associa resources to organize priorities and meet commitments.
• Collaborate across teams: Coordinate architectural review applications, keep boards informed of association legal matters, and oversee assigned staff where provided by the management agreement.

What You’ll Bring

• Strong customer service skills and the ability to build productive relationships with a variety of stakeholders.
• Clear, professional written and verbal communication.
• Sound judgment, discretion, and a thoughtful approach to resolving conflict.
• Excellent organization, attention to detail, and the ability to manage competing priorities and deadlines.
• A proactive, collaborative approach and the ability to work independently.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn community management systems.
• Willingness to travel to client communities and attend meetings and events as required.

Requirements

Preferred qualifications

• Community association, property management, or related experience.
• Familiarity with homeowners associations and the respective responsibilities of boards and community managers.
• Bachelor’s degree.

Required qualifications

• Must be CMCA certified.

Make Your Next Move With Associa

Put your people skills, initiative, and organizational strengths to work in a role where your contributions are visible every day.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.