Resident Services Administrator (Affordable Housing)

RELATED; New York (NY); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Medical, vision and dental options

Life insurance

Employee Assistance Program

401(k)

FSA & HSA

Paid leave & disability

Mental health resources

Fertility benefits

Volunteer time off; donations match

Learning & training programs

Tuition & certification reimbursement

Internal advancement opportunities

Job summary

Related Affordable is seeking an Administrative Assistant to provide timely responses to calls and emails, welcome tenants, and guide applicants through the housing application process. You will manage leases, prepare financial statements and invoices, and coordinate reports with partners while connecting residents with health, transportation, and community resources.

Join a mission-driven team offering comprehensive benefits and growth opportunities to build meaningful careers in affordable

Qualifications

• Prior experience in the affordable housing industry (preferred but not mandatory).
• Excellent written and verbal communication skills.
• A proven track record of managing complex operational tasks.
• Bilingual skills in Spanish (preferred but not required).
• Committed to exceed expectations of those around you by providing exceptional service.
• Determination each day – embracing constructive criticism and pushing to get better.
• Teamwork – that we are better, together.
• Trustworthy and reliable to do the right thing – no matter what.
• Diversity of thought and perspective.

Responsibilities

• Providing timely and professional responses to phone calls and emails.
• Welcoming tenants and new applicants and guiding them through the application process.
• Distributing application materials, conducting interviews, and conducting background and credit checks.
• Managing leasing tasks such as lease signings, preparing financial statements and invoices, and performing other administrative duties.
• Establishing partnerships with local organizations to provide residents with resources that promote health and independence.
• Educating residents and staff about community resources, such as case management, meal delivery, transportation, etc.
• Overseeing the delivery of resident services to ensure their quality and timeliness.
• Collaborating with service providers and coordinating reporting as needed.
• Helping residents build supportive networks with family and friends.
• Organizing educational and volunteer opportunities for resident development and engagement..

Skills

Communication skills

Bilingual Spanish

Reliable

Teamwork

Job description

Related Affordable is seeking an Administrative Assistant to provide timely responses to calls and emails, welcome tenants, and guide applicants through the housing application process. You will manage leases, prepare financial statements and invoices, and coordinate reports with partners while connecting residents with health, transportation, and community resources.

Join a mission-driven team offering comprehensive benefits and growth opportunities to build meaningful careers in affordable