Resident Services & Administrative Manager

Sweeping Corporation of America; Silverdale (WA); On-site; USD 60,000 - 78,000; Full time

Job summary

Sweeping Corporation of America is seeking a Business Office Manager to oversee the community's administrative functions and financial operations, ensuring accurate records and efficient processes. The role involves reconciling billing, payroll communications, and coordinating HR tasks for residents and staff.

The position requires an AS degree or equivalent, strong customer service, and a proactive approach to problem-solving in a long-term care setting.

Qualifications

• AS degree or equivalent experience.
• Current Food Handlers card.
• Basic bookkeeping course or prior long term care bookkeeping experience is strongly recommended.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Good organizational and communication skills.
• Works efficiently and effectively with little to no supervision.
• Excellent customer service & hospitality skills with residents, families, staff and visitors.
• Ability to read, write, speak and understand English.
• Pass a Criminal Background & fingerprint check.
• Knowledge of Administrative Codes for assisted living is a plus.
• Flexible schedule including weekends, holidays and overtime as needed.
• Creative problem-solving in resident care and employee management.

Responsibilities

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial information within the billing system and maintains accurate data.
• Assists with new resident paperwork as needed.
• Responsible for private pay collections.
• Responsible for timely collection of all accounts receivable and follow-ups with slow payers.
• Represents HR-related programs (open enrollment, onboarding, benefits enrollment, recruitment, licenses & credentials).
• Provides payroll communications for new hires, terminations, and changes.
• Ensures payroll information is accurate per guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Codes and verifies goods and services; ensures invoices are approved and remitted.

Skills

Customer service

Organizational skills

Communication skills

Computer literacy

English proficiency

Problem solving

Attention to detail

Flexibility

Education

AS degree or equivalent experience

Job description

Sweeping Corporation of America is seeking a Business Office Manager to oversee the community's administrative functions and financial operations, ensuring accurate records and efficient processes. The role involves reconciling billing, payroll communications, and coordinating HR tasks for residents and staff.

The position requires an AS degree or equivalent, strong customer service, and a proactive approach to problem-solving in a long-term care setting.