Resident Services Administrative Assistant

BURBANK HOUSING MANAGEMENT CORPORATION; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

The Administrative Assistant at BURBANK HOUSING MANAGEMENT CORPORATION is needed to assist Resident Managers with processing applicant and resident files to meet eligibility compliance. The role also serves as receptionist when managers are in appointments with residents or applicants.

Duties include completing documentation for resident files, answering phone lines, filing, accepting rent payments, filing work orders, and interacting with residents.

Qualifications

• Requires strong business communication skills and the ability to manage multiple tasks.
• Experience in clerical/administrative roles is preferred (1–2 years).
• Ability to maintain confidentiality and work with diverse individuals.

Responsibilities

• Greet residents and applicants and answer phones when needed.
• Review and process resident applications for completeness and eligibility.
• Accept rent payments and secure as instructed by the Resident Manager.
• Enter work orders in Yardi and post 24-hour notices.
• Assist with documentation for resident files and property management.

Skills

Communication

Time management

Interpersonal skills

Organizational skills

Bilingual English/Spanish

Education

High School Diploma

Associate’s Degree or Certificate in Administrative Services/Business Administration

Tools

Yardi

Microsoft Office

Job description

The Administrative Assistant at BURBANK HOUSING MANAGEMENT CORPORATION is needed to assist Resident Managers with processing applicant and resident files to meet eligibility compliance. The role also serves as receptionist when managers are in appointments with residents or applicants.

Duties include completing documentation for resident files, answering phone lines, filing, accepting rent payments, filing work orders, and interacting with residents.