Administrative Assistant (Far Rockaway)

ADP, Inc.; New York (NY); On-site; USD 35,000 - 40,000; Full time

Job summary

ADP, Inc. in New York, NY is seeking an Administrative Assistant/Front Reception to greet guests and support resident services in a high-profile property environment. The role handles calls, emails, and forms related to building operations, parking, and office procedures.

You will coordinate maintenance requests, assist residents, and ensure professional handling of confidential matters. This position offers a stable daily routine, exposure to corporate operations, and opportunities to develop

Qualifications

• Previous experience in front desk or administration preferred.
• Ability to greet visitors and respond to inquiries professionally.
• Strong written and verbal communication skills.

Responsibilities

• Greet shareholders, residents, visitors, vendors and contractors professionally.
• Answer and direct incoming phone calls to staff.
• Respond to questions about building operations and policies.
• Receive and respond to emails and correspondence.
• Assist residents with forms and documents.
• Maintain professionalism with complaints and confidential matters.
• Escalate issues to supervisor when necessary.
• Receive maintenance requests and document them.
• Schedule appointments and coordinate access to apartments.
• Follow up on open work orders.
• Maintain records of complaints and requests.

Skills

Customer service

Telephone etiquette

Professional communication

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New York, NY, US

Salary Range: $35,000.00 To $40,000.00 Annually

Administrative Assistant/ Front reception

Front Desk & Resident Services

• Greet shareholders, residents, visitors, vendors, and contractors in a professional and courteous manner.
• Answer incoming telephone calls and direct calls to the appropriate staff member or department.
• Respond to general shareholder and resident questions regarding building operations, policies, procedures, maintenance, parking, and Management Office matters.
• Receive and respond to emails and other correspondence as assigned.
• Assist residents with forms, applications, notices, and other Management Office documents.
• Maintain professionalism when dealing with complaints, difficult situations, or confidential matters.
• Escalate complaints and issues to the appropriate supervisor or Management staff when necessary.

Maintenance & Service Requests

• Receive maintenance requests from shareholders and residents by telephone, email, or in person.
• Accurately enter and document maintenance/service requests in the appropriate system.
• Obtain sufficient information from residents to properly identify and describe maintenance problems.
• Forward urgent or emergency conditions immediately to the Superintendent, Maintenance Department, or Management.
• Assist with scheduling appointments and coordinating access to apartments when required.
• Follow up on open work orders or service requests when directed by Management.
• Maintain accurate records of resident complaints, requests, and follow-up actions.