Resident Service Coordinator

Green Prairie Assisted Living; Plainview (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Monarch is seeking a Resident Service Coordinator to ensure 24/7 staffing, coordinate resident care, and maintain resident records with confidentiality. The role involves assisting management, training staff, and coordinating doctor appointments for residents to support high-quality care.

Ideal candidates will have experience with seniors, strong communication, and knowledge of medical terminology. The position requires flexibility for irregular hours, including evenings and weekends, within a

Qualifications

• Experience working with seniors and passion for enhancing their lives.
• Ability to understand and communicate using specialized medical terminology.
• Ability to present information to individuals and small groups clearly.

Responsibilities

• Schedule resident assistants to ensure 24/7 staffing and confirmation of daily shifts.
• Assist management with training new resident assistants, mentoring and coaching as needed.
• Perform monthly chart audits and ensure medication sheets are correct.
• Set up doctors' appointments for residents and maintain confidentiality of information.

Skills

Experience with seniors

Medical terminology

Communication skills

Education

Medical records/secretary education

Job description

Resident Service Coordinator

Understands and adheres to the Vulnerable Adult and Abuse Policy. Is familiar with the Resident's Bill of Rights and adheres to it. Appropriately communicates with resident and/or resident's family. Assures building is staffed 24 hours a day/365 days a year by scheduling resident assistants; prints and confirms daily schedules; approves all requests off, switches, etc. Fills in as a resident assistant in emergency situations and/or when shift cannot be covered. Assist with training of all new resident assistants, mentoring and coaching as needed. Performs chart audits at the end of each month. Assures medication sheets are in place and correct each month. Assures new resident paperwork is complete. Sets up doctors' appointments for residents as needed. Assists management staff where needed and as requested. Attend inservice training as assigned. Willing to help with special events, fill in for others to accommodate emergency situations. Maintains confidential treatment of information and communications. Must work as a team member with other personnel, supervisor and Housing Manager.

QUALIFICATIONS:

Previous experience working with seniors and passion for enhancing their lives. Ability to understand and communicate using specialized medical terminology. Ability to effectively present information to one-on-one and small group situations to customers, residents and other employees. Must be punctual and maintain a satisfactory attendance record. Must be flexible and adaptable to changing situations, able to work irregular hours, occasional evenings and weekends. Demonstrates good interpersonal skills, compassion and works with tact and ethical awareness. Must be able to prioritize and organize work effectively and efficiently. Ideally will have medical records or medial secretary education or experience. Must be able to perform essential functions of the position with or without reasonable accommodation. Must qualify for employment, after criminal background study, per guidelines of Minnesota Department of Human Services.

About Monarch:

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.