Resident Service Coordinator

Monarch; Plainview, Northern (MN, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Nice perks

Great benefits

Job summary

Monarch is seeking a Resident Service Coordinator to ensure high-quality care for residents and smooth daily operations. You will coordinate staff, manage schedules, and assist with training and chart audits, while maintaining confidentiality and resident-focused service.

The role emphasizes flexibility, effective communication of medical terminology, and a compassionate approach to seniors in a supportive housing environment. Equal opportunity employer with competitive benefits.

Qualifications

• Previous experience working with seniors and passion for enhancing their lives.
• Ability to understand and communicate using specialized medical terminology.
• Strong interpersonal skills and ability to present information to one-on-one and small group situations.
• Must be punctual and maintain a satisfactory attendance record.
• Flexible and adaptable to changing schedules, including irregular hours.

Responsibilities

• Schedule resident assistants and confirm daily schedules.
• Fill in as a resident assistant in emergencies or when shifts cannot be covered.
• Assist with training of new resident assistants, mentoring and coaching.
• Perform monthly chart audits and ensure medication sheets are accurate.
• Set up doctors' appointments for residents and assist management as needed.
• Maintain confidentiality and work as part of a team with other staff and Housing Manager.

Skills

Experience with seniors

Medical terminology understanding

Interpersonal skills

Punctual attendance

Education

Medical records experience

Job description

Resident Service Coordinator

Understands and adheres to the Vulnerable Adult and Abuse Policy. Is familiar with the Resident's Bill of Rights and adheres to it. Appropriately communicates with resident and/or resident's family. Assures building is staffed 24 hours a day/365 days a year by scheduling resident assistants; prints and confirms daily schedules; approves all requests off, switches, etc. Fills in as a resident assistant in emergency situations and/or when shift cannot be covered. Assist with training of all new resident assistants, mentoring and coaching as needed. Performs chart audits at the end of each month. Assures medication sheets are in place and correct each month. Assures new resident paperwork is complete. Sets up doctors' appointments for residents as needed. Assists management staff where needed and as requested. Attend inservice training as assigned. Willing to help with special events, fill in for others to accommodate emergency situations. Maintains confidential treatment of information and communications. Must work as a team member with other personnel, supervisor and Housing Manager.

QUALIFICATIONS:

Previous experience working with seniors and passion for enhancing their lives. Ability to understand and communicate using specialized medical terminology. Ability to effectively present information to one-on-one and small group situations to customers, residents and other employees. Must be punctual and maintain a satisfactory attendance record. Must be flexible and adaptable to changing situations, able to work irregular hours, occasional evenings and weekends. Demonstrates good interpersonal skills, compassion and works with tact and ethical awareness. Must be able to prioritize and organize work effectively and efficiently. Ideally will have medical records or medial secretary education or experience. Must be able to perform essential functions of the position with or without reasonable accommodation. Must qualify for employment, after criminal background study, per guidelines of Minnesota Department of Human Services.

About Monarch:

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with

• competitive pay
• nice perks
• great benefits

We are an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.