Resident Retention & Lease Renewal Leader

Second Avenue; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Employer Paid Short-Term/Long-Term DI

Life AD&D Insurance

401k

PTO

Paid Holidays

Job summary

Second Avenue in Tampa, FL is seeking a Resident Retention Manager to lead lease renewals and retention initiatives. You will guide a team, oversee renewal processes, audits, and escalations, and partner with cross‑functional groups to improve efficiency and outcomes.

This role emphasizes quick decision‑making, strategic planning, and performance analytics to drive higher resident satisfaction and reduced turnover.

Qualifications

• Experience setting long-term goals and allocating resources effectively.
• Experience leading organizational change initiatives, including process improvements and tech implementations.
• Proven track record of operational excellence and performance improvements.
• Minimum of 5 years in residential property management with leadership experience.

Responsibilities

• Develop strategic plans to optimize resident retention and reduce turnover.
• Lead, mentor, and evaluate the retention team to drive excellence.
• Collaborate with cross-functional teams to improve lease renewal processes.
• Utilize data analytics to track KPIs and report to senior management.
• Ensure renewals comply with laws and company policies.
• Lead end-to-end lease renewal processes and set team KPIs.

Skills

Leadership & team management

Strategic planning

Process improvement

Operational excellence

Data analytics

Stakeholder engagement

Education

Associate’s Degree

Bachelor’s degree preferred

Job description

Second Avenue in Tampa, FL is seeking a Resident Retention Manager to lead lease renewals and retention initiatives. You will guide a team, oversee renewal processes, audits, and escalations, and partner with cross‑functional groups to improve efficiency and outcomes.

This role emphasizes quick decision‑making, strategic planning, and performance analytics to drive higher resident satisfaction and reduced turnover.