Resident Retention Strategy Lead

Second-Avenue-Realty; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Paid holidays

Disability insurance

Life AD&D insurance

Job summary

Second Avenue Realty in Tampa, Florida seeks a Manager - Resident Retention to lead lease renewals and optimize resident retention. The role requires coordinating the retention team, setting targets, and driving process improvements across leasing workflows.

Strong leadership and analytical skills are essential to oversee audits, escalations, and cross-functional collaboration. The Manager will mentor the retention specialists, manage scheduling, and contribute to strategic business goals while

Qualifications

• Experience leading retention or leasing teams in residential property management.
• Ability to develop and implement renewal strategies and process improvements.
• Strong stakeholder engagement and reporting skills.

Responsibilities

• Lead the retention team to optimize lease renewals and reduce turnover.
• Set targets, monitor KPIs, and report progress to senior management.
• Mentor staff and coordinate with cross-functional teams to improve renewal workflows.
• Develop training programs for the retention team and ensure excellent customer service.
• Ensure compliance with applicable laws and company policies in renewal processes.

Skills

Leadership

Strategic planning

Team coaching

Data analysis

Education

Associate degree

Job description

Second Avenue Realty in Tampa, Florida seeks a Manager - Resident Retention to lead lease renewals and optimize resident retention. The role requires coordinating the retention team, setting targets, and driving process improvements across leasing workflows.

Strong leadership and analytical skills are essential to oversee audits, escalations, and cross-functional collaboration. The Manager will mentor the retention specialists, manage scheduling, and contribute to strategic business goals while